AddressOur client is looking to recruit passionate Service Managers to take lead in the management of our care workers. The successful applicant will also need to join with a strong background in Health & Social Care, excellent leadership skills and a commitment to delivering high standards of care and support. You will be a confident leader who is able to multi-task and organise your workload effectively. You will take lead in managing a team of care colleagues and ensure they have all the necessary tools in which to complete their role effectively and safely. This role reports into the Senior Service Manager and will meet regularly to ensure that all regulatory requirements are met, as outlined by The Care Quality Commission as well as the Local Authority.
** £28,000 ** Monday – Friday, 35 hours ** Wonderful charity ** Friendly team **
Job Description:
- Provide professional leadership and guidance to CSWs / CSAs through supervisions and observations, and staff meetings.
- Take part in the first tier Out of Hours support function for the care workers.
- Ensure maximised usage of resource hours by concise completion of rostering for sector.
- Respond to HR/Employee Relations concerns by following the organisation fact finding process.
- Monitor sickness and absence of the care workers and ensure return to work documentation is completed.
- Take lead in the recruitment and interviewing of CSWs/CSAs for allocated sector.
- Respond effectively and efficiently to client/carer enquiries ensuring clear record keeping is maintained.
- Be the first port of call for any safeguarding concerns in designated sector and ensure that fact finding process is followed correctly and reports are clear and concise.
- Provide direct support when required for client visits at short notice.
- Ensure proactive management of CSW/CSA profiles on the HR system are maintained.
- Submit clear reports with regards to sector performance to Senior Service Manager each week.
- Monitor and direct the quality of reports from the workers
- Ensure all administrative responsibilities of the Service Manager role are carried out promptly and concisely.
- Take lead in the checking and approval of timesheets in accordance with company processes.
- Review client’s support documentation in line with company processes within your sector.
Person Specification:
- Must have a full UK drivers license and use of a car
- Care Certificate and knowledge of CQC regulations and Health Care Act
- Previous line management experience, ideally in a care setting, including rostering and completing observations and supervisions
- Excellent verbal and written communication skills.
- Good level of IT literacy, including proficiency in Microsoft Office software (Word/Excel) and the ability to learn to use other digital platforms and software
- Ability to develop good working relationships with team members, carers and people with care and support needs, while maintaining appropriate personal boundaries
- Adherence to policies, procedures and national, regional and local guidance
- Ability to demonstrate dignity and respect for adults and children
- Understanding of the importance of confidentiality
- Thorough understanding of the needs of unpaid carers.
Additional Information:
- Based in Leatherhead
- £28,000
- Onsite parking
- Pension scheme
- 45p per mile mileage
