Service Manager - Repairs

The Guinness Partnership provides services to more than 140,000 customers in our 65,000 homes nationwide. With a turnover of £360.5m and a truly national presence, Guinness is one of the leading housing providers in the sector.

Guinness Property provide repairs and maintenance services to The Guinness Partnership. Our national teams deliver rapid-response housing repairs, maintenance, and improvement services to ensure that our customer's homes are safe and maintained to high standard.

About the role
We have a permanent opportunity for aService Manager to join our London Repairs Team covering the Tower Hamlets and surrounding area.

What we're looking for
We're a customer-focused organisation so we know that how we do things is just as important as what we do so as well as being an experienced manager, you'll also have great customer service skills and a willingness to go the extra mile to get the job done.

Reporting to the Regional Head of Service, you'll be responsible for:

• Managing a team to deliver programmed works in customers' homes.
• Managing operative productivity and work quality and monitor progress by undertaking quality audits of work and materials (in progress and post).
• Ensuring the necessary financial controls are exercised and that adequate resources are in place.
• Managing approved subcontractors' performance and compliance with contractual agreements through regular assessment of quality and timescales.
• Monitoring that operatives are maintaining appropriate levels of vehicle stock.
• Manage and control of materials in line with legislative standards and company guidelines.
• Ensure that the company's obligations relating to Health and Safety and other statutory regulations are adhered to through monitoring of safe working practices.
• Ensuring timely investigation and response to complaints, and quality and that workflow tasks are completed, and systems updated.
• Supporting the protection and safety of our customers by ensuring safeguarding procedures are followed and safeguarding concerns are appropriately identified, monitored and reported.

Essential Skills, Experience & Qualifications

• Up to date knowledge of building maintenance, The Decent Homes Standard, and safety legislation.
• Experience of leading, managing, developing and motivating operational teams.
• Up-to-date knowledge of housing sector best practice and relevant legislation.
• Experience of successfully delivering an excellent customer focused repair service.
• Experience of repairs management information systems.
• Excellent oral and written communication skills.
• Relevant Technical qualification - trade NVQ level 3 or equivalent or relevant experience.
• A full driving licence is essential for this role.

If you're interested in joining us and meet the essential criteria for the role, we would love to hear from you.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

The advertised salary includes a £4000 Local Job Supplement

INDTGP

About Us

The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Proud member of the Disability Confident employer scheme