Service Sales Administration

Service Sales Administration

Telford

Permanent

GBP25,000 - GBP28,000 Depending on Experience

37 hours per week, Monday to Thursday 08:00 to 17:00 and Friday 08 00

Prince Personnel are working with a rapidly growing business located in central Telford, who are looking for a Service Administrator to join their well-established team on a permanent basis. You will be working within the service department providing a critical and highly responsive after sales support service to customers. The main focus of this role is to plan a schedule of work for the Service Engineers and provide any necessary support to ensure the efficiency and effectiveness of the after sales service.

Responsibilities:

• Support the Service Manager to fulfil their duties and tasks

Managing Customer Calls/Orders

• Receive calls in from customers and raise enquiry on the system to generate a job number
• Liaise with customers and suppliers on a daily basis and resolve any queries or complaints.
• Ensure parts for particular job are in stock or order as necessary and carry out cost comparison from 3 suppliers and raise a purchase order.
• Raise both sales and purchase orders and deal with any queries/discrepancies
• Inform/agree with the Customer the cost for the works and of our preferred dates

Service Engineers

• Schedule the job as per the agreed dates on the service calendar
• Inform the relevant Service Engineers of the schedule and workload and print worksheets for Engineers (Include Address/Job Number/Brief description of works and parts
• Book in parts and received delivery notes
• Collect parts when delivered and put away ready for jobs and for Engineers to collect
• Make travel arrangements and book Hotels for the Service Engineers
• Create log and archive training certificates
• Organise shipments of machinery and parts and pack and pallet jobs for dispatch

Handling service report sheets

• Create purchase orders to re-order stock parts against any parts used
• Contact customer to arrange another visit

Skills, knowledge & experience required:

• Excellent communication skills
• Excellent organisation skill
• Good attention to detail
• A high standard of customer service
• Good level of IT literacy and be able to learn to use new software platforms or systems
• Ideally with experience in a similar role or environment manufacturing, service department.
• You ll be agile in your work approach dealing with multiple customer queries and demands whilst maintaining a professional approach and the ability to remain calm when working under pressure.

The application process:

Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity.

We will carefully consider your details and advise you if we're able to progress with your application within 72 working hours. If you do not hear from us within this time your details won t be retained. So, if you're not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment.

About Us

Prince Personnel are an employment agency working on behalf of our client. Whether you re seeking a new permanent position, temporary assignment or contract you ll find us easy to deal with. Located in thriving Telford, we focus on jobs in Shropshire, Staffordshire and North Wales. Prince Personnel specialise in commercial, accounts and finance and technical recruitment. With the best jobs around we are an independent agency working hard for you.

Reference: DE25976