Service Sales Executive

Diamond Search Recruitment are delighted to be representing our client, a caring employer and the global market leader in their field. Working within the manufacturing arena, with a specific niche, they sell their products to a wide range of markets Our client are very well established in the UK and are part of a much larger group with a truly global presence. Seeking a Service Sales Executive, this is an exciting opportunity to join a great team!

Offering a base salary of £24-25K plus commission, there is certainly an opportunity to increase your earning potential! Our client offer attractive benefits including:

4 weeks annual leave plus bank holidays, rising to 5 weeks after 3 years Life assurance provided in association with the pension scheme Profit related bonus/commission and performance related bonus/commission Training On-site parking

Working hours are Monday - Friday, 9.00am 5pm, 38 hours a week as required.

Main Duties Description:

To sell service contracts, one-off service visits, engineer call-outs, repairs etc. to new and existing customers in order to meet monthly sales targets. Grow the service customer base by proactively contacting customers to build awareness of Service Products, explain the benefits of regular maintenance and provide quotes. Retain existing service customers by obtaining agreement to renew. Follow up on One-off visits / call-outs with a view to selling a Maintenance Agreement or gain agreement for a follow-up service visit when next due. Support customers with aging products with advice on repairs versus replacement.

Key responsibilities:

• Act on incoming customer leads ensuring a quick turnaround
• Proactively contact non-service customers with a view to selling service
• Manage our Local Education Authority service accounts
• Provide monthly forecasts based on historical trends and sales pipeline
• Use Salesforce to create account, contacts, opportunities and quotes
• Complete Salesforce tasks and update Salesforce at every milestone
• Follow up on quotes sent with a view to winning the order
• Process orders on internal sales system, updating changes as necessary
• Carry out Data analysis / system interrogation in order to deal with queries
• Manage existing customer accounts
• Liaise with scheduling team in order to manage customer lead times
• Liaise with sales team where customer is considering replacement units
• Contribute to building relationships with other areas of the business to support the overall business objectives

The Ideal Candidate:

If you have relevant experience within sales, sales admin, sales support or customer service where you have up-sold, we would love to hear from you!

Join the fun team and realise your potential!

Diamond Search Recruitment is acting as an Employment Agency regarding this vacancy.