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Form of work
SalaryRole:Service Support Administrator (Hybrid Working)
Salary: 23,500
Hours: Monday to Friday 37.5 hours per week
Location: Hybrid working - Office is based Rotherham, S63 - Usually 2 days a week in the office and 3 from home
Adecco Recruitment are recruiting for a Service Support Administrator to join a fantastic organisation due to an internal promotion. This key role will involve scheduling and allocating works for a team of service technicians, previous experience of scheduling technicians or engineers in a similar role would be preferred.
Key duties will include:
- Service scheduling, allocating works to the appropriate technician
- Ensuring all site visits are booked with the client where required and prioritising appropriately
- Handling incoming calls/emails and dealing with or directing as appropriate
- Delivering outstanding customer service at all times, customer base is mainly prestigious, large blue chip clients
- Uploading documents to CRM, generating and proof reading reports
- Raising and closing jobs on CRM
- Managing operations/project spreadsheets and trackers
Person Specification:
- Excellent interpersonal skills, strong written and verbal communication skills
- Able to prioritise workload effectively
- Fully IT literate with in-depth knowledge of MS Word and Excel
- Meticulous attention to detail
- Good geographical knowledge of the UK
Parking - Free parking on site (or a bus stop is 3 minutes' walk away).
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
