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Form of work
Salary Our client based in the heart of Crawley Manor Royal are seeking a Service Support Coordinator to join their Service team.
If you thrive in working in a fast paced reactive and proactive environment and have excellent organisation and planning skills and can deliver exceptional customer service , this could be a role for you.
Our client is looking for someone to start immediately on a rolling 12 month agency contract
OTE £30,000 per annum inclusive of ( bonus , overtime and on – call payments )
100% office based HQ in Crawley
Rotating work pattern between the hours of 08:00 to 20:00, including late and early patterns alongside normal working hours (including 1 in 10 on call weekends)
The Service Support Coordinator plays a key role in ensuring that day to day Service Support activities is completed smoothly and effectively, supporting customers working within a demanding environment.
You will forge close working relationships with both your team members and the national teams as part of the role, to complete the functions required from a call centre and the wider needs of the business.
HOURS OF WORK
The Service Support Centre operate between the hours of 08:00 to 20:00 seven days a week on a rotating work pattern. This includes covering both late and early patterns alongside normal working hours. Further, the Support Team currently run an on call rota at the weekends in which you will be included on completion of the required training and milestones. All work outside of normal hours is remunerated with allowances on top of your salary, which are reviewed annually.
Main Responsibilities:
Answering incoming service desk calls and queries, log customer calls, create tasks and check contract status.
To manage all open service requests and tasks in Service Cloud, ensuring all tasks have a valid email address and including closing down service requests on a daily basis
To carry out daily dashboard checks, including management of past tasks not completed and past tasks completed with errors.
Overseeing all customer related matters and handling any escalated issues
Effectively communicating with the engineering team to facilitate additional resources where required
To raise personal tasks, including holiday, sickness and training for the engineering team.
To check activation and deactivation of engineers on a daily basis.
Ordering the requested parts and logging the order
To liaise with third party companies regarding supply/hire of third party items
To raise purchase orders for service.
To book hotels and flights for engineers as required.
To scan and attach documents into Service Cloud and GAIA.
Any other tasks as defined by the Service management team
Knowledge and Skills Required:
Demonstrable experience in administration and/or similar role.
Excellent organisation and planning skills
Computer Literate and the ability to pick up new systems
Exceptional customer service skills both verbally and written
Previous experience in scheduling and/or coordinating engineer or team members’ diaries would be preferred
What’s in it for me
You will be joining a successful growing company
Full training and development
Generous holiday allowance
Eligible to join the bonus scheme after 6 months successful probationary period
Modern offices with free parking
You will also have access to a wealth of wellbeing resources
Paid lunch break
Apply on line and Claire will be in touch .
