Address
Form of work
Salary ***SC Cleared***
Service Transformation and Orchestration (STO) /ESM Operational Lead
Barrow/Remote
6 Month contract initially
Rates: Market Rates (Umbrella-PAYE)
We are working with a leading consultancy, a long term client and a market leader in their field. We are looking for a Service Transformation and Orchestration (STO) /ESM Operational Lead with current security clearance, to join the team on a great programme of work.
Key Responsibilities:
* Coordinates delivery of RUN Services as per set standards of account.
* Maintaining the contribution margin targets of the account by identification and execution of efficiency initiatives
* As a respected and trusted advisor, supports the Towers in deploying standards within accounts, ensuring best value for money for our accounts and clients;
* Meet the defined SLA/OLA's;
* Thorough understanding of all contractual obligations and ensures they are met.
Key Skills / Experience:
Ensure compliance of following within assigned set of accounts
o SLA & contractual obligations, Quality metrics, CSAT, Productivity targets, Automation targets
* Manage all services to clients according to committed service levels.
* Coordinate and support standardized processes, procedures, and tools for all delivery towers;
* Deployment of projects to drive sustainable cost savings while maintaining and/or improving service quality
* Demonstrable support and execution of Global Efficiency initiatives
* Interface with delivery team and SDMs in support of day-to-day operations
* Manage the allocation of delivery resources to key organizational priorities in support of existing clients, continuous improvements, and growth opportunities
* Drive Improvement initiatives with measurable benefits
* Ensuring that a culture of improvement, learning and productivity is in place across their team
* Work closely with the Account Delivery leadership
* Training of Account operational resources in line with client and engagement requirements.
* Strong financial acumen, including ability to develop and evaluate business cases and potential sales channels
* Client connect and strong stakeholder management
* Focus on quality of service delivery
* Ability to multi-task and prioritize efforts in a dynamic environment
* People management skills
* Awareness of technology and how to leverage same
This is a fantastic opportunity on a great programme of work.
Apply now for your CV to reach me directly and we will reply as soon as possible.
Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.
Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
