Service Transition Manager - (Sc) - Cloud/Digital Services/Saas

Role:Service Transition Manager - (SC) - Cloud/Digital Services/SaaS

Location: Hybrid/Near Bristol 2 days a week

Duration: 6 Months+

Rate: £570 - £620

Status: Inside IR35

Client: Defence/Maritime

Experis are recruiting for a Service Transition Manager who will be responsible for providing, from a through life management perspective, guidance on and the supervision of the transition of services through their development phases into live-running, with the key objective of assuring 'operational readiness'. The activities of the post focus around the management of the transition of major changes to existing services, and/or the launch of new services, in order to avoid undesired consequences. Following transition, sign-off the service will be integrated into the BAU activities of the Technology Division.

Essential Experience

• Experience in the cloud and digital services
• SFIA level 5 or above
• Experience in ITIL v4 principles or above
• Familiar with Service Transition concepts and practices, for example, experience of progressing service transfers, transition document sets, etc.
• Familiar with full-service lifecycle concepts, for example the ITIL lifecycle.
• Familiar with the methods and techniques associated with planning, managing and monitoring the progress of projects, including, product/work breakdown structures, critical path analysis, earned value, resource analysis, conflict resolution.
• Expertise of ISO 9000-based corporate quality processes,
• Familiar with the control and management of IT assets (or configuration items) including hardware, software, documentation, services, suppliers and network facilities by the use and application of strict change management and recording.
• Familiar with the use of proprietary tools for the recording, progressing, and reporting of incidents.
• Familiar with business continuity concepts such as the methods and techniques for risk management, business impact analysis, countermeasures and contingency arrangements relating to the serious disruption of IT services.
• Proficient in techniques for ensuring that full account is taken of customers' real and stated needs in the delivery of products and services.
• Familiar with the methods and techniques for running effective meetings and for understanding and influencing the roles played by participants.
• General awareness of the ICT marketplace.
• Proficient in project management - the principles, methods, techniques, and tools for the effective management of projects from initiation through to implementation, for example: PRINCE2.
• Familiar with the activities, structure, and position in the organisation of the functions or departments for which services are provided.
• Familiar with the concepts for the internal cross-charging of delivered services.

Service Transition Manager - (SC) - Cloud/Digital Services/SaaS

People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.