AddressLocation: UK - Mobile England | Job-ID: 208546 | Contract type: Standard | Business Unit: ServiceNow
Life on the team
An exciting opportunity to become part of a strong and highly experienced team in a founding ServiceNow partner. We deliver across the ServiceNow platform to ensure organisations optimise how they use ServiceNow and transform the way in which they work.
Our team culture is about working together, supporting each other, and growing together. We strive to continuously improve what we do, and we take pride in regularly receiving the highest customer satisfaction scores.
We offer expertise, tailored career prospects and the opportunity to work with a diverse customer base consisting of the UK’s leading FTSE 250 and FTSE 100 businesses.
What you’ll do
- Support ServiceNow solutions, offering guidance on the Now Platform and ensuring adherence to coding and design standards
- Conduct peer reviews and provide technical mentoring to team members in areas where you're an SME
- Communicate effectively on complex issues to meet business and customer needs and prevent escalations
- Stay updated on current and future Now Platform functionality to provide comprehensive responses to customer queries and suggest functionality adoption
- Identify upsell opportunities to solve customer problems and enhance services
- Provide technical design authority for enhancements under support contracts and mentor colleagues on technical and behavioural competencies
- Contribute to technical procedures and standards, escalate issues as needed, attend customer meetings, and participate in ongoing training and certifications.
What you’ll need
- 3+ years of experience in a Support or Technical Delivery role focussed heavily if not entirely on the Now Platform
- Proven ability to communicate and translate effectively across multiple groups from Pre-Sales/Sales, through to technical resource and Senior Management, with proficiency in English, both spoken and written
- Strong organisational skills, ability to work independently when needed and manage multiple work streams simultaneously
- Proven JavaScript skills used to create complex scripts
- A desire to further technical ability through self-learning
- ServiceNow certified to the level of System Administrator and at least one CIS discipline
- To be eligible for UK Government Security Clearence (SC).
Additional information
Country: UK
Location: Remote
Hours: 37.5
Role Type: Permanent
About us
With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, enabling people and their business.
