Services Administrator

Are you a great communicator, passionate about helping people? Well-organised, with a keen eye for detail?

The Information Services team at Alzheimer’s Research UK is responsible for providing information about dementia and dementia research to the public. The team operates the charity’s Dementia Research Infoline and produces and disseminates health information booklets and other resources. The team also has responsibility for promoting research involvement to the public, actively helps people to get involved and supports the service Join Dementia Research.

We are looking for a confident, friendly and proactive person to join us as an Information Executive. They will be facilitating the day-to-day operation of the Dementia Research Infoline, registering the public to take part in dementia research via postal form and over the phone, managing volunteers’ data and feeding into development of the Join Dementia Research service. The Information Executive will also play a role in maintaining the relationship of the partnership between Alzheimer’s Research UK and Join Dementia Research. Reporting to the Senior Health Information Officer, they will support the team’s Information Officers with the updating, production and dissemination of the charity’s dementia health information resources.

This is a busy team, forming Alzheimer’s Research UK’s critical service function for the public. The team is crucial to the charity’s remit of improving public understanding of dementia and contributes directly to our research efforts by helping people to take part in studies. The charity has a clear focus on improving equity in dementia research, encouraging people from all backgrounds across the UK to play their part in finding answers to our greatest health challenge.

Main duties and responsibilities of the role:

Assisting the public to take part in dementia research through the UK research register, Join Dementia Research.

·         Managing the confidential handling of personal data.

·         Supporting the Join Dementia Research Officer, Join Dementia Research co-ordinating team and other charity partners on web development, communications, and data processing.

·         Joining regular external meetings to deliver on the above objective and feeding back to the Information Services team to keep them informed of workstreams and new developments.

·         Carrying out weekly call backs to new research volunteers and processing paper registration forms, ensuring our responsibilities within the partnership are met. During busy periods, this could include making up to 70 calls a week.

·         Aiding the Join Dementia Research Officer in finding ways to promote the service to internal and external audiences to drive up registrations.

Supporting the delivery of the charity’s only public service provision, the Dementia Research Infoline

·         Supporting existing volunteers on Join Dementia Research with tech issues, keeping their data up to date, and discussing opportunities to take part in research.

·         Developing new ways to promote the Infoline, health information and Join Dementia Research.

Help the Information Services team prepare to attend/present/exhibit at events.

What we are looking for:

·         Experience of working in a customer facing role.

·         Confidence working with computers – good knowledge of Word, Excel and Outlook.

·         Resilience for dealing with occasional challenging calls and a high volume of enquiries.

·         A sensitive, empathetic and patient phone manner.

·         A confident and friendly attitude.

·         Professional and hard-working team player.

·         Excellent written and spoken communication skills.

·         A proactive, highly organised approach.

Additional Information:

Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £22,500 per annum, plus benefits

Please download the Vacancy Pack for more information.

The closing date for applications is the 30th June 2024, with interviews likely to be held week commencing the 8th July 2024. We would encourage you to submit your application at the earliest opportunity as the closing date may be brought forward at any time. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.  Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to be an inclusive employer and ensure fairness and consistency in selecting the best candidate for this role, your CV will be anonymised as part of the selection process.  Should you need any adjustments at either the application or interview stage, then please do contact us via our website.

How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK:

Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. 

There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure. 

In 2022, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises ‘World Class’ levels of workplace engagement and were also listed in the prestigious Best Companies lists:

• 48th in the 100 Best Large Companies to Work For in the UK.

• 19th in the 100 Best Companies to Work For in the East of England.

• 3rd in the 50 Best Companies to Work For in the Charity Sector.

In addition, we were also shortlisted for a special award recognising the work undertaken on reducing our environmental impact.

In 2021, we were awarded the HR Management award by The Charity Times for our Wellbeing initiatives throughout the pandemic.

In 2020, we demonstrated our commitment to changing the way we think and act about mental health in the workplace and signed the Time to Change Employer Pledge. 

ARUK really does look after its people, where you will be able to add value and make a difference. 

To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK