Services Architect - Managed Services

Crystal Solutions is a leading International Recruitment Service Provider. We work with many top IT Companies across the world.

Our Client is a top 10 global IT services provider operating in more than 50 countries.

They are Market Leaders in consulting, application, business process, cloud, and infrastructure services to businesses and governments worldwide.

Employee Strength in Saudi is 1500.

Global Employee Strength is 25000

Company: Leading System Integrator/ Cisco Gold Partner

Position – Service Architect - Managed Services

Location – Riyadh , Saudi Arabia

Relevant Experience – 5 plus yrs into Pre-sales / Architect role

Certification : ITIL Certified

The objective of the Service Architect is to ensure that customers receive Service Design & Service Management processes which contractually and operationally meet their requirements. These deliverables are produced by the Service Architect in collaboration with other business units. The Service Architect is responsible for the design of Service Offerings and the Service Design and Implementation for customers.

• The successful candidate will be responsible for the creation of the following components:
• Construct Solutions for Managed Services
• Service organisation design.
• Service management process/procedure definition.
• Customer engagement (to agree processes & interfaces).
• Process work instruction.
• Service desk design.
• Service reporting design.
• Service management tool design.
• Service management / design proposals to customers.
• Service management consultancy.
• Change Requests for projects which require out of scope deliverables.

Interested please share your profile with below details on [email protected]

Total Experience

Experience working into Managed Services :

Experience working as Pre-sales / Services Architect -

Current Salary:

Expected Salary:

Notice Period:

Thanks & Regards,

Amreen Shaikh

Sr. Global Talent Acquisition Specialist IT & Trainings

Crystal Solutions Ltd.

Leading International Recruitment Service Provider

Mumbai, India