Servicing Administrator

Servicing Administrator - £24,000 - £30,000 DOE - Bournemouth

This is an exciting opportunity to join a dynamic and fast growing financial services business in their brand new offices as an Servicing Administrator to support the Servicing Manager and provide exceptional after care to a large portfolio of clients.

Primary Responsibilities:

• Support servicing team with administrative duties & monitor servicing tasks and inbox
• Follow up borrowers regarding redemptions and chasing borrowers for monthly payments
• Produce redemption statements and liaise with all parties to ensure funds are repaid
• Ensure that Land Registry Titles are updated before the facility expires
• Report any overdue loans to the Head of Servicing
• Assist in instructing third party partners such as asset managers and monitoring surveyors
• Assist Servicing Manager and Head of Servicing with the management of the company Loan Portfolio
• Update and maintain the company’s CRM, which ensures all internal parties are aware of where each deal is post completion
• Manage own pipeline of tasks and ensure tasks are worked/added in a timely manner
• Assist the Head of Servicing (and other members of the Senior Management Team) with updates on the pipeline of deals being worked, ensuring they are being worked efficiently
• Provide effective communication to all parties, including introducers and/or applicants, ensuring exceptional customer service at all times
• Work with the wider team so that agreed targets and objectives are met
• Provide feedback on policies and process to highlight possible improvements or concerns

Experience:

• Ideally, experience of Regulation/Legislation Awareness and knowledge of the Regulated Financial Services environment
• Able to demonstrate a proactive, hardworking, flexible attitude
• Great telephone manner

Benefits:

• 25 days holiday +Bank Holidays
• Annual leave increases by 1 day per year, upto a max of 30 days
• Workplace pension
• Christmas and summer parties
• Regular Company social events
• Mindfulness sessions in the office
• Fruit bowl, healthy snacks, Nespresso coffee available all day