Settlements Manager

Issue Resolution

· Ensures that the team maintain a professional and courteous approach with clients at all times. Acts as escalation point for client issues.

· Provides day to day management, guidance and support to the team and wider management team regarding client issues, queries, complaints and investigations.

People Management Responsibilities

· Ensure that the team is effectively resourced to manage and meet internal and external deadlines and SLAs

· Ensure that all staff members in your direct line of reporting:-

• adhere to the FCA conduct rules that apply to their regulatory status
•  meet Group culture and value expectations
• have equal opportunities for training and development
• receive regular feedback, quarterly 1-2-1 meeting and annual appraisals, setting objectives which are challenging and stretching
• are fit and proper to carry out the remit of their role, dealing with personal or professional shortcomings in a timely manner
• complete continued professional development and mandatory training within timescales set
• receive only delegated tasks that they have the skills, knowledge and resource to complete
• are the subject of effective oversight until delegated responsibilities and tasks are completed satisfactorily

Requirements

Essential Skills:

• Strong man management experience
• Hands on Settlements experience
• Good numeric skills
• Attention to detail
• Accurate inputting skills
• Excellent written and verbal communication skills
• Ability to problem solve and deal with complex queries
• Ability to prioritise & work to strict deadlines
• PC literacy and internet skills
• Professional telephone manner
• Regulatory knowledge and development skills supporting CASS (Client Assets) in particular:
• CASS 7 (Client Money Rules)

Beneficial Skills:

• Excellent working knowledge of Microsoft Excel

Essential qualifications:

• 5 GCSE’s Grade A-C or equivalent (must include Mathematics and English)

Beneficial Qualifications:

• Completion or working towards an IOC (Investment Operations Certificate) qualification