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SalaryWalthamstow and Chingford Almshouse Charity.
Sheltered Housing Officer.
Salary C £38K, Depending on experience.
Location: Walthamstow.
We are a super, successful and one of the UKs longest established Charities and are looking for a Housing Officer to act as a first point of contact & support for residents and to deliver the day-to-day housing management services. Our history as an Almshouse Charity dates back to 1527 and we have a property portfolio that includes Grade II listed buildings and a new, award-winning state of the art Almshouse, with plans to build further housing.
We are searching for a Sheltered Housing Officer to join our small friendly team and help support in the management of the property portfolio and programmes that promote the wellbeing and independence of our older and or disabled residents. You should have a genuine interest in people, housing, customer service and in making a positive contribution to helping develop a thriving, supportive and friendly environment for our residents to promote wellbeing and independence, a background in housing is not essential, training will be provided.
About You:
- Ideally, you will be qualified to at least at ‘A’ level standard, with excellent English, numeracy and communications skills, and be familiar with property management and maintenance matters.
- You will be IT literate and able to work to a good standard on Microsoft applications.
- You will have a can-do attitude, be self-sufficient, able to work on your own initiative and have high professional standards for customer service delivery.
- You will have a strong personal and professional set of values that help you perform your work, collaboratively, safely and effectively.
About the Role:
- Estate management within a small team, deliver and manage housing related services including, void management, repairs, servicing, visits to applicants, report writing.
- Develop and maintain positive relationships with residents, contractors, the charity’s trustees, GPs and statutory agencies such as DWP, Social Services, local authority.
- Work with residents on any issues concerning money management, health, personal and social matters that affect their general wellbeing and signpost and liaise with appropriate agencies.
- Record and keep under review the effectiveness and appropriateness of care and support services provided to residents by others.
- Be alert to potential Safeguarding cases working with the Clerk to the Directors, raise online safeguarding reports to Adult Social Care as appropriate.
- Manage any breaches of licence or inappropriate behaviour by residents.
- Support the Finance Manager in the management of arrears of weekly charges, including liaising with the resident, Housing Benefits Department/DWP as required.
- Providing general housing advice to applicants, informing them of the process, criteria and waiting list details.
- Requires working occasionally at the weekend to remotely undertake the resident call up.
- Requires any other reasonable task to be performed as directed.
Working with us you can expect:
- A comprehensive induction programme, with opportunities for further training and development.
- Competitive rates of pay linked to qualifications and good holiday allowances.
- An annual leave sale/purchase scheme
- The role is site based with some flexibility to work from home.
- A challenging and rewarding working environment that delivers great levels of job satisfaction.
To apply or for further details please forward your CV to: adrian.nisbet@argonaut-hr.com
No agency candidates accepted.
