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Form of workOur clients are super successful and one of the UK's longest established Charities since 1527. They have a property portfolio that includes Grade II listed buildings and a new, award-winning state of the art Almshouse, with plans to build further housing.
Currently, they are looking for a Housing Officerto act as a first point of contact support for residents and to deliver the day-to-day housing management services.
As the successful candidate, you will join their small friendly team and help support the management of the property portfolio and programmes that promote the wellbeing and independence of their older and or disabled residents.
You should have a genuine interest in people, housing, customer service and in making a positive contribution to helping develop a thriving, supportive and friendly environment for their residents to promote wellbeing and independence, a background in housing is not essential, training will be provided.
You should have a:
Qualification: Ideally you will be at least at ‘A’ level standard, with excellent English, numeracy and communications skills, and be familiar with property management and maintenance matters.
IT literate and able to work to a good standard on Microsoft applications.
A can-do attitude, be self-sufficient, able to work on your own initiative and have high professional standards for customer service delivery.
A strong personal and professional set of values that help you perform your work, collaboratively, safely and effectively.
Your responsibilities will include :
Estate management within a small team, delivering and managing housing related services including, void management, repairs, servicing, visits to applicants and report writing.
Developing and maintaining positive relationships with residents, contractors, the charity’s trustees, GPs and statutory agencies such as DWP, Social Services and local authority.
Working with residents on any issues concerning money management, health, personal and social matters that affect their general wellbeing and signpost and liaise with appropriate agencies.
Recording and keeping under review the effectiveness and appropriateness of care and support services provided to residents by others.
Being alert to potential Safeguarding cases working with the Clerk to the Directors, raise online safeguarding reports to Adult Social Care as appropriate.
Managing any breaches of licence or inappropriate behaviour by residents.
Supporting the Finance Manager in the management of arrears of weekly charges, including liaising with the resident, and Housing Benefits Department/DWP as required.
Providing general housing advice to applicants, informing them of the process, criteria and waiting list details.
Requires working occasionally at the weekend to remotely undertake the resident call up.
Requires any other reasonable task to be performed as directed.
As the successful candidate, you can expect:
A comprehensive induction programme, with opportunities for further training and development.
Competitive rates of pay linked to qualifications and good holiday allowances.
An annual leave sale/purchase scheme
The role is site based with some flexibility to work from home.
A challenging and rewarding working environment that delivers great levels of job satisfaction.
If you would like to be considered for this role, please send your updated CV
