Reporting to the SOC Customer Service Manager, you will be responsible for managing and developing client relationships and bring onboard other partners or end users to grow revenue
Responsibilities- Create and own Account Management plans for 3rd Party Installers and SOC Clients
- Win business from installers who use other ARCs
- Win business from existing installers through new service lines and moving to single supply
- Sell lone worker solutions to end users and platform providers
- Manage new platform provider clients through implementation and go live stages
- Via a combination of site visits, customer events, telephone / Teams and email contact as appropriate, generate new business leads and convert them to quotes and revenue wins
- Use contacts to generate new business and assist members of other sales teams by providing specialist monitoring expertise
- Create and deliver customer training (eg MASWeb) and "keep in touch" programmes
- Maintain the agreed CRM process for existing customers and sales prospects
- Provide regular updates to the business on customer issues, market trends, support needed
- Follow up on assigned prospects to establish whether a lead is valid, quote as appropriate
- Manage the process of bringing new clients on board from concept stage to go-live and act as their main point of contact during and
- after the implementation of their solution Ensure clients receive requested products and services in a
- timely fashion
- Take responsibility for customer issues and resolve to a satisfactory conclusion
- Create bespoke written customer proposals ensuring all services included are correctly costed.
- Ensure compliance to all company approval processes Good written and verbal skills are essential, plus organisational capability with an attention to detail
- Knowledge of Excel, Word and PowerPoint is desirable.
- Utilise current CRM software tools to record activity weekly and track quote and order status.
- Work closely with colleagues of all department in the interests of the customer and company goals; act as the voice of the customer.
- Answer all incoming telephone calls and emails quickly and professionally.
- Ensure excellent levels of customer care and service are adopted in accordance with Company standards
- Ensure customer communication is presented and submitted in a format consistent with our Company image and customer care standards.
Essential
- Account Management Experience
- Confident in building and maintaining relationships
- Willing to travel for client visits
Desirable
- Knowledge of MAS Web and similar client facing systems