Software Support Helpdesk

To apply for this role, you must be based around the Southampton area and live witin a commutable distance.

No short visas or sponsorship is offered

The role is onsite Monday- Friday

We are looking for an application support analyst with excellent communication and problem-solving skills to assist our clients customers with their support queries about the ERP software.
The successful applicant will have experience and knowledge of business processes and will have worked with an ERP system before, ideally in a support desk environment. Some understanding of Sales, Purchasing, Manufacturing, MRP, Financials, Bookkeeping or Stock is essential.

The role will involve opening service calls in the ERP system, logging the issue, and resolving it. As you progress you will get involved in upgrades, installations and training customers.

The role provides an excellent opportunity to join a fast-growing, vibrant business and gain exposure to a leading ERP software package.

Tasks involved:

• Taking phone calls from clients, finding out details about problems and logging this in service calls managed in our own service call system.
• Addressing client inquiries promptly.
• Taking ownership of each case, working through each one logically and thoroughly
• Using SQL to interrogate problems, and advising the developers where required.

Essential Skills

• Experience with ERP systems and applications. (e.g. Priority, SAP, Epicor, MS Dynamics, NetSuite, Sage, Winman).
• Capable of rapidly understanding business and system processes with customers.
• A strong sense of ownership regarding the product and issues arising from its use.
• Ability to manage multiple tasks concurrently.
• Work well under pressure.
• Good problem solving skills.

Desirable Skills

• Experience working in a support desk environment.
• SQL
• MS Office
• Network skills
• Development / Coding

This position offers ample learning opportunities and encourages personal development beyond support duties. It's an excellent chance for individuals eager to gain comprehensive knowledge in ERP and SQL, with prospects for swift advancement into various software consulting domains.