AddressThe company
Colorful, happy, loud, shrill and forever re-interpreted in different ways. Swiss Made and thanks to industrial production and only 51 parts, available at a democratic price. Since the “second watch” was born in March 1983, hundreds of millions have been sold. In a very short space of time Swatch has become one of the most famous brands in the world – and all the while remaining true to itself. On average, a new Swatch design is created once every one-and-a-half days, keeping time as part of a Spring-Summer, Fall-Winter or as a Special Collection. Known for revolutionary concepts, creative models and the pleasure it takes in provocation, Swatch loves to keep on surprising its audience. Swatch watches are a popular canvas for artists working in a great range of styles, and arguably the world’s largest art gallery on the wrist. With its commitment to niche sports and the Swatch Proteam, the watchmaker has paved the way to popularity for disciplines like Freestyle Skiing, BMX and Skateboard. Working for Swatch you will be part of a strong and expanding retail network and working for the world’s largest watchmaking group for one of the world’s most popular brands. What we offer: • Competitive Salary Package • Generous Employee Discounts / Staff Sales • Private Health Care • Career Development and Training • Employee Assistance and Mental Health Platform • Perkbox • Cycle to Work / Seasonal Ticket Scheme • Eye Test / Glasses
Job description
Are you a dynamic and experienced retail leader with a passion for fashion and innovative timepieces? Swatch, a global icon in the watch industry, is excited to announce the opening of our newest store in Sheffield, and we are looking for a dedicated Store Manager to lead our team. This is a unique opportunity to be at the forefront of a brand-new venture, delivering exceptional customer experiences and driving store performance As the Store Manager, you will play a pivotal role in establishing our Sheffield location, ensuring smooth operations, and fostering a vibrant, customer-focused environment. If you have a proven track record in retail management, a flair for style, and a commitment to excellence, we invite you to bring your talent to Swatch. Join us in making every moment special for our customers and build a rewarding career with a brand that celebrates creativity and innovation.
Profile
Team Management Train, supervise, and motivate employees to achieve store goals. Plan, organize, and delegate tasks for optimal team productivity. Deliver high customer service through effective team management. Produce team rotas and manage holidays. Monitor performance, provide feedback, and conduct reviews. Handle recruitment and liaise with HR for training needs. Ensure training and coaching follow company guidelines. Security Open and close the store per company policies. Manage key and access security. Implement security procedures and stock management policies. Conduct stock checks and audits. Reconcile tills daily and ensure proper cash handling and banking. Reporting Ensure accurate reporting of administration and stock control. Collate sales figures and provide reports as requested. Sales Provide friendly and memorable customer service. Maintain knowledge of product range and functions. Help with merchandise displays. Contribute to reaching sales targets and deliver exceptional customer service. Care of the Store Keep the store clean and presentable. Ensure good visual merchandising standards. Implement and review Health and Safety policies. Communication Adhere to company policies and attend briefing sessions. Communicate confidently at all levels and present professionally. Understand and respect international customers’ customs and culture. Product Knowledge Stay informed on new products and train colleagues. Ensure accurate and thorough product knowledge is provided to customers. Merchandising Display products according to company policies. Maintain high store presentation standards.
Professional requirements
Essential: Proven retail management experience. Passion for motivating, engaging, and boosting team morale. Creative ideas to increase footfall and conversion. Exceptional communication skills. Passion for developing colleagues, providing constructive feedback, and sharing knowledge. Commitment to delivering exceptional customer service and exceeding expectations. Drive to improve conversion rates and meet KPIs. Strong commercial acumen and business focus. Leadership skills in coaching, development, and performance management. Excellent interpersonal skills for building strong working relationships. Commitment to personal and team development. Self-awareness and willingness to improve. Strong organizational and planning skills, with the ability to prioritize, delegate, and meet deadlines. Initiative in generating ideas to meet targets and overcome obstacles. Flexibility to support the team and company with additional/different hours and locations as needed. Preferred: Experience in retail and/or fashion accessories. Experience with international customers. Ability to communicate in multiple languages. Experience in training colleagues. Knowledge of Swatch and Flik Flak products.
Company address
Meadowhall Shopping Centre Meadowhall Sheffield S9 1EP
Contact
Nick Bright
Job Reference: SGUK01172
