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Salary Summary
. Job Description
Strategic Operations Data Analyst
Location: Leeds, Thorpe Park, Hybrid working.
We’re Overdales Legal. Regulated by the SRA, we’re one of the largest providers of specialist debt Litigation services in the UK. We’re a proud member of Lowell Group.
Together, we make credit work better for all! Our mission is to help customers on the path to becoming debt free; with a real focus on helping our customers pay off their debts in practical and affordable ways. We do this honestly, ethically and by treating our customers with dignity and respect.
We buy debts from lots of different companies in all kinds of sectors as well as provide collection services for other businesses.
Our focus on sustainability, hybrid working, leadership development and career progression makes working at Lowell a rewarding experience.
As a Strategic Operations Data Analyst, you will be responsible for maintaining, governing, and growing our Overdales MI, utilising your expertise of SQL, excel and Power BI environments. You will maximise the use of data, visualisations, reporting and automation within Overdales to understand and influence business strategy & performance. You will work closely with other leaders within Overdales and across our UK Group to provide information, insights, and forecasts, supporting a positive culture for our people, our clients, and our customers.
Accountabilities and Responsibilities:
These are split into three core areas – Telephony/Dialler, Data & MI, Governance & Controls:
Telephony/Dialler
- Ensure enhancements are identified and deployed to maximise business performance whilst ensuring cost benefit analysis remains positive.
- Remain at the cutting edge of product releases and utilise these where appropriate.
- Lead deployment of new strategies & initiatives.
- Lead strategic build and management oversight of telephony and dialling capabilities.
- Management & maintenance of telephone numbers, there allocation, and use within live environments.
- Solution design based on leadership requirements, advanced knowledge of systems and supporting applications.
Data, MI & Analytics
- Ensuring the integrity of all data within the SQL data warehouse & Power BI instances.
- Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, developing champion challenges to drive business success etc.
- Providing multiple solutions to resolve live and/or potential challenges, maximising business performance, and implement with limited to no oversight (post sign off) providing detailed evidence of success.
- Provide insightful, data driven MI transforming complex information, so all stakeholders have a strong understanding of the desired output
Governance & Controls
- Lead in understanding and adherence to all regulatory requirements for the role (OFCOM, FCA, SRA, OFGEM etc).
- Lead crisis management with intermediate/advanced knowledge of IT infrastructure to enable prompt resolution.
- Manage Risks and Control framework ensuring all risks are known, raised, and managed in a timely manner.
- Out of hours testing, critical trouble shooting, and issue resolution either planned or at short notice.
What we need from you:
- Ability to communicate effectively/present analytical concepts to stakeholders at all levels.
- Evidence of highly developed critical thinking, analytical, and decision-making skills.
- Extensive experience working in a high-pressure environment, working with large datasets & working with multiple competing objectives with a strong record of success.
- Able to manage workloads effectively and take ownership and resolve issues.
- A proven track record and experience of analysing data from multiple sources/systems providing context/visuals to bring this data to live and define proposed next steps.
- A High level of knowledge of Telephony Systems (dialler), SQL, and Resource planning principles and practices.
- At least 3 years’ advanced experience in,
- Power BI / Power Query / DAX / SQL / Dialler technologies,
- Excel (Int/Exp),
- Bringing data to live through effective presentations.
- Bespoke application building and associated tools to enhance overall effectiveness of team/department/business.
A mission that gives back:
You’ll also have lots of opportunities to make an impact on your personal development. At Lowell we have a big focus on helping our colleagues develop their careers and grow with us, together.
So, whatever your culture, gender identity, religion, ethnicity, age, neurodiversity, or disability status, if you’re ready to help us make credit work better for all, we think you’ll fit right in. Our people are our strength, so we build strong teams thriving with diverse voices, and offer benefits that can keep our people strong.
That means…
- A competitive salary.
- A discretionary annual bonus for a job well done.
- 3% flexible benefits; pick additional benefits or take as cash each month. Whether this is extra holiday or dental cover there will be something for you.
- We are committed to a hybrid working environment, where we will ask you to work in our Leeds office, which will be based in Thorpe Park. Our new purpose-built office to support collaborative working and those meaningful moments you’ll only get from being in the office.
- Free parking when you are in the office and when working from home, you’ll be fully equipped with everything you’ll need to be successful.28 days holiday plus public holidays with the option to purchase up to an additional 5 days.
- Life assurance & Group income protection
- A fantastic culture with more little perks along the way including, self-development opportunities, recognition awards and on-site facilities to support the varying needs of our colleagues.
- Wellbeing support and a programme of webinars and classes geared towards mindfulness.
- Job security
Ready to share in that mission?
Our people are our greatest asset. That means part of our mission is building a workplace where you can grow with us, and help us go on to make a difference, together.
Together, we go further - and it starts with you. So, if you’re interested in adding your voice to our fantastic team of people, take the first step and apply today…
