Student Education Administrator

The International Study Centre needs an experienced and accomplished Student Experience Support Officer Student Data & Enhancement. The post holder will undertake a variety of tasks including student records, managing and coordinating student attendance, student administration support and provide support to the academic and SMT where necessary.
This is a fast-paced environment and the successful applicant will have proven customer service skills and previous experience of working with international students, possess excellent IT, communication and organisational skills. The post holder will be working in an open plan office, so it is important they enjoy working as part of a team.
ABOUT THE ROLE 
 

• Creation of both electronic and paper based student files.
• Ensure student details are kept up to date on central databases – contact details, visa and passport information, sponsorship details etc
• Work closely with the Student Experience Coordinator – Student Data & Enhancement in monitoring student attendance on a daily basis.
• Keep student attendance database up to date weekly in keeping with Centre and UKVI requirements
• Ensuring relevant reports are run form Study Group systems to monitor student attendance
• Ensuring relevant reports are run from Study Group systems to ensure registers are fully complete to enable attendance to be monitored effectively
• Work closely with the Student Experience Coordinator – Student Data & Enhancement to establish students who are not engaging with the Centre Attendance Policy
• To deal with general student enquiries
• To foster productive relations with internal and external stakeholders
• Production of student letters as requested
• Work closely with other teams to ensure student enrolment is running smoothly
• Any other duties required by the Head of Student Experience

The list of duties is not exhaustive but outlines the main features of the post at appointment and may vary as the job evolves without affecting the nature of the duties or the responsibility level.
ABOUT YOU: 

• A Bachelor’s degree or equivalent qualification
• Experience of events coordination
• Working in a fast-paced pressurised office environment
• Experience of working in HE/FE environment (Desirable)
• Evidence of working with International students (Desirable)
• Knowledge of working across a variety of complex IT systems
• Detailed evidence of coordination and organisational skills
• Administrative skills, including IT skills, confident with Microsoft Excel

ABOUT US

Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we can provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.

ORGANISATIONAL COMPLIANCE

Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants the following checks will be conducted- Criminal Background Check (country-specific), x2 References, ID and Right to Work checks as well as Education Verification.

We are proud to be an equal opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy. 

We adopt a rolling recruitment process meaning that we review applications as they are submitted. To avoid disappointment, please ensure that you apply ASAP.