Student Services Administrator

Tasks Specific to the Job Role

The following tasks are specific to this job role:

• Meet and greet all students and visitors to the Centre.
• Candidate Registration - registering candidates for their courses and checking ID.
• Payment - taking payments and recording details on Ledgers and our internal System.
• Generate Course Materials - Printing Course materials, handouts and any other paperwork required for courses prior to course commencement.
• Registering candidates for the qualifications using Walled Garden.
• Exam Invigilation - All aspects of Invigilation of exams as and when required.
• Updating database with Practical Assessment Results.
• Certification - Check and post City and Guild Certificates to candidates.
• Liaise with other departments as required to provide support to students and colleagues.
• Provide administrative support to Team Leaders and Senior Management Team at the Centre.
• Daily checking and responding to the enquiries in the Students Services email inbox.

General tasks

• To undertake any tasks required that are appropriate to the role and grade.
• Ensuring the general cleanliness of the Centre's communal areas, reception, and Student Lounge.
• Refreshments - Ensure that the drinks machines are filled, and stock replenished as and when required.
• General administration duties - filing, post, telephone, and any other reception duties.

We are looking for an enthusiastic and friendly individual to join our team.

Attributes we are looking for:

• Good level of Maths and English
• Excellent IT skills (Microsoft Office, Word/Excel Internet, email)
• Excellent eye for detail and 'Can do attitude'
• Energetic, enthusiastic and confident
• Hardworking team player who is self-motivated
• Flexible, responsive and good communicator
• Open to and willing to learn new ideas
• Great listener
• Good Time keeping
• Excellent interpersonal and communication skills, both written and verbal, whether this be face-to-face, by telephone or by email
• Able to develop and maintain positive working relationships with individuals at all levels
• Strong organisational skills and ability to multitask

The successful applicant will be required to undertake appropriate checks, including an enhanced DBS disclosure as well as providing proof of the right to work in the UK.

Our vision is for a world in which everyone has the skills and opportunities to succeed. We support almost five million people each year to develop skills that help them into a job, develop on that job and to prepare for their next job. As a charity, we're proud that everything we do is focused on achieving this purpose.

Through our assessment and credentialing, corporate learning and technical training offers, we partner with our customers to deliver work-based learning programmes that build competency to support better prospects for people, organisations and wider society. We create flexible learning pathways that support lifelong employability, because we believe that people deserve the opportunity to (re)train and (re)learn again and again - gaining new skills at every stage of life, regardless of where they start.

At the heart of our business sits the City & Guilds Foundation which amplifies our purpose by helping to remove barriers to getting into a job, celebrating best practice on the job, and advocating for jobs of the future.

We were founded in 1878 by the City of London and the trade guilds of the time, to help people, organisations and economies to develop their skills for growth.

Our rich experience means we're uniquely positioned to understand the future of work and learning. And we continually evolve to develop and deliver skills for the workplace of the future. Today, as well as qualifications and assessment, we offer digital credentialing, eLearning technologies, executive leadership development, technical training and consultancy.

Competitive salary based on experience.

Generous annual leave plus Christmas shutdown and bank holidays

Opportunities for personal development and career progression

Friendly workplace culture

If you think this is the role and organisation for you then we would love to hear from you. Please submit your CV and complete our short application form using the apply button.

We shortlist for our vacancies on an ongoing basis, and we may close a vacancy earlier than the advertised date. Please can you submit your application as soon as possible to avoid disappointment.