AddressAbout us
About IOE IOE is UCL Faculty of Education and Society. Founded in 1902, IOE has been shaping policy and helping government, organisations and individuals navigate a changing society for the last 120 years. We embrace collaboration and excellence to create a future that is inclusive and just, and have been ranked number one for education every year since 2014 in the QS World University Rankings by Subject.
The Academic Programmes Office (APO) is a large vibrant and dynamic professional service support team at IOE. The APO provides student and programme support for all accredited academic programmes, (undergraduate, post graduate and teacher training) as well as for all research student activity.
About the role
The Student Services Officer undertakes various responsibilities in support of the student experience at the IOE.
Each Student Services Officer has a distinct area of focus as determined by the line manager. You will cover or assist with other areas as and when required and you will be expected to share the duties of the Student Helpdesk and will work to a rota as agreed by the line manager.
About you
You will have knowledge of issues affecting students within the Higher Education sector and experience of administration within a Higher Education Institute or similar. |You will also have experience of producing high quality written communications including reports, minutes and emails.
Your application form should address all the person specification points and should clearly demonstrate how your skills and experience meet each of the criteria.
It is important that the criteria are clearly numbered and that you provide a response to each one.
What we offer
As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below:
- 41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days)
- Additional 5 days’ annual leave purchase scheme
- Defined benefit career average revalued earnings pension scheme (CARE)
- Cycle to work scheme and season ticket loan
- Immigration loan
- Relocation scheme for certain posts
- On-Site nursery
- On-site gym
- Enhanced maternity, paternity and adoption pay
- Employee assistance programme: Staff Support Service
- Discounted medical insurance Visit https://www.ucl.ac.uk/work-at-ucl/reward-and-benefits to find out more.
Our commitment to Equality, Diversity and Inclusion
As London’s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world’s talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL’s workforce. These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women. Our faculty holds an Athena SWAN Bronze award, in recognition of our commitment to advancing gender equality.
