Student Support Officer

Ravensbourne is looking to recruit two part-time Student Support Officers who will help manage student enquiries during weekday evenings.  You will work alongside a fellow Student Support Officer from 4pm until 9.30pm on the Information Helpdesk within the Ravensbourne campus. You will be working Monday to Thursday each week and this is a 0.6 FTE role.  You will be the face of Student Services during evening teaching and respond to queries from students who attend the helpdesk. You will also be expected to provide administrative support to the team as well as supporting work to log student absences.  We are looking for a professional, supportive and welcoming presence to help students working in the evening feel connected to the support and processes at Ravensbourne.  You should have a good telephone manner and written English skills. Experience of working in education and in customer facing roles is desirable. It is essential that you demonstrate your ability to support customer needs and communicate in an effective and clear manner. This is a trial of support roles that will continue until at least December 2024 with the option that these will be made permanent parts of the Student Services team. We particularly welcome applications from ethnic minority candidates as they are under-represented at this level in this area Further details:    We welcome applicants from all backgrounds and communities, and in particular those that are currently under-represented in our workforce. This includes, but is not limited to, Black, Asian and Minority Ethnic candidates, candidates with disabilities, and female candidates.