Student Support Assistant

This role will be known internally within the organisation as Membership Services Assistant Manager

Coventry University Students’ Union (known as Your SU) is a membership organisation which aims to improve the lives and experiences of students across the Coventry University Group. There are four main campuses of Coventry University Group in London: Liverpool Street, Dagenham, Greenwich and Vauxhall.

The Assistant Manager is responsible for managing the delivery of operations at the Students’ Union’s sites in London, ensuring Your SU’s Membership Services are delivered across the region.

You will be a key driver in developing our services across the London campuses and will work directly with students, their representatives and local university management teams, to improve the student experience and the offer at their campuses.

You will be promoting students’ union services, developing activities as well as supporting the local student officers with campaigns and projects. The Your SU team supporting the London campuses is a small yet effective team. You will have the support from the wider organisation (based largely in Coventry) however on a day-to-day basis in London there will be occasional times when you are working on your own so being self-motivated and able to work on your own initiative is essential.

Successful applicants will need to be passionate, creative and talented, with an interest in being on the cutting edge of innovation and delivery in the student movement. You must be an effective communicator to develop and maintain strong working relationships with our members and stakeholders. It would be beneficial to have previous experience in student services / student representation / Students’ Unionism.

Coventry University Students’ Union’s values are to be helpful, inclusive and ethical and these are reflected in our progressive and people focused rewards and benefits. We offer generous annual leave, an agile working scheme and place a high level of importance on staff support, development, inclusivity, and wellbeing.

Key duties will include:

• To provide support to local Student Officers, Student Representatives and members with variety of activities and training.
• To enhance the student experience through supporting students and students’ union elected representatives to deliver positive change.
• To deliver a range of co- and extra-curricular services and engagement activities.
• Assist in the management of staff and report on work performance to line manager.
• To deliver local student elections, and ongoing induction and support, for elected members.

Working Hours and Location

This post is a permanent role, full-time contract (37.5 hours per week) with options for hybrid working.

The successful applicant will be expected to regularly visit all the London campuses ensuring a face-to-face offer for our members. Our current sites are located in Liverpool Street, Vauxhall, Dagenham and North Greenwich. Liverpool Street currently acts as our main hub.

As an organisation, we have an agile working programme which supports staff working from home. However, regular working each week is required onsite (minimum 3 days per week) and flexibility to meet additional business need is required, for example at certain times of the year on campus delivery may be required every day during busy student events (Welcome / Graduation etc). There may be some infrequent weekend and evening working for which time off in lieu will be given.

We have a flexible approach and are open to applications from candidates that may require some variation to the contracted hours or hybrid arrangements (although this is not a fully remote role and a minimum of 30 hours / 4 days is required). If you would like to apply on a reduced hours basis it would be helpful to include this information in your application questions however selection / shortlisting will not be influenced by this information.

Salary Details

The salary is £29,605 - £33,966 (+ £3,000 London Weighing Allowance) per annum.

It is usual to start at the bottom of the grade and will increase incrementally on an annual basis however for a candidate with highly relevant previous experience an offer may be made within the grade range. The salary advertised is the full time salary, if the role is taken on a reduced hour basis the salary (LWA and holiday entitlement) will be calculated pro-rata accordingly.

Job Description and Person Specification

To view the job description and person specification (including our shortlisting criteria) please see attached or visit our website under 'Work for Us'.

Application Process

To apply you will need to submit:

• Your CV
• A short application statement
• Equal opportunities form

We encourage you to read our shortlisting criteria (on the job description and person specification) and use the application statement to highlight how your skills and experience are relevant to this role. The applications that most closely match our shortlisting criteria will be invited for interview.

The application statement and equal opportunities form are downloadable from our website.

If you require any reasonable adjustments to the application or interview process, or have any questions relating to the role, please let us know.

Applications Close: Tuesday 2nd April 2024 at 9am
Interviews: Friday 19 April 2024

Focus on Diversity and Inclusion

We are an equal opportunities employer and actively committed to promoting equality and diversity, and expect all staff, students and volunteers to share this commitment.

We are especially keen to encourage expressions of interest from people currently under-represented within the organisation, these include but are not limited to those from the LGBT+ community, people with disabilities, and those from a Black, Asian or Minority Ethnic background.

We are a disability confident employer and candidates with a disability will be guaranteed an interview, providing they meet all the essential requirements of the post.

Staff Benefits:

Our benefits offered to staff include:

• Occupational Pension Scheme, employer contributions matched up to 6%
• Generous annual leave, this role attracts 31 days holiday plus bank holidays (2 additional days after 2 years service and a further 3 days after 5 years.)
• Free 24/7 access to our Employee Assistance Programme offering confidential advice and support
• Mental Health First Aiders, colleagues who have received training to support others
• Life Insurance 3 x salary
• Eye care and Flu vouchers
• Staff reward and recognition schemes
• Agile working scheme
• Volunteer days, 3 paid per year