Student Voice & Engagement Officer

Do you have a passion for working in partnership with students, academics and professional service colleagues to improve the student experience? Can you use your communication and interpersonal skills to engage with students and promote participation across a variety of feedback mechanisms? Do you want to learn more about insight and how it shapes business decisions?

If the answer to these questions is ‘yes’, then we want to hear from you.

We are looking for 4 enthusiastic and driven Student Voice & Engagement Officers to support the Market and Customer Insight Team in the management and delivery of Student Voice activities, with a particular focus on increasing student participation through effectively “closing the loop” on student feedback.

Please note, this is a 2 year fixed term contract.

The Student Voice & Engagement Officer role will include, but not be limited to:

• Manage and coordinate Student Voice activity within the post holder’s assigned School
• Lead on the management and promotion of “closing the loop” with students across all Student Voice activity within the School
• Work closely with School colleagues in managing and coordinating the promotion of, and engagement with university-wide student surveys, including Welcome Surveys, NSS, PTES, PRES and Module and Programme Evaluation surveys, and acting as a key point for School colleagues
• To work creatively and collaboratively with colleagues to develop new and innovative ideas for Student Voice activities across the University, ensuring Student Voice activity remains relevant and appropriate

You should have an interest in engaging with and advocating for the student body, a strong eye for detail, good analytical and numerical skills, and excellent communication skills. Prior experience of working in Higher Education would be a significant advantage, though not essential.

Some flexibility of hours may be required to support with fieldwork.

The role sits within the Market and Customer Insight Team, which is part of the wider Marketing, Recruitment and External Relations Directorate. We are focused on the journey students go on from first enquiry to graduation, and your work will have the power to really positively impact on students’ experience with us.

This role is a new role created as part of our ongoing committed to improving and enhancing the Student Experience at Salford and gives you a great opportunity to be central to driving change that has real impact.

What’s in it for you?

• Competitive salary and excellent pension scheme (starting salary of £31,396)
• Generous annual leave - plus the option to buy additional holiday days
• Professional development - a comprehensive package of training and development opportunities to help you achieve your full potential
• Wellbeingsupport –dedicated services and facilities to support your mental and physical health, ranging from an Employee Assistance Programme and counselling, to sports and fitness facilities, including discounted gym memberships

Flexible working is offered with an expectation that the post holder will spend at least two days a week on campus.

Think this might be the role for you? Apply now, or email Sean Taylor (s.m.taylor@salford.ac.uk) if you have any questions.