Study Abroad Adviser

About us Sitting within Student Support and Wellbeing’s suite of support services, the Study Abroad Team is responsible for the delivery of a programme of opportunities for students to gain global experience as part of their UCL studies. The team operates as the first point of pastoral and practical support for students throughout all stages as they research, prepare for and undertake a Study Abroad placement. About the role The postholder will work with Study Abroad Coordinators across the team to support delivery of the Study Abroad cycle with a specific focus on the administration of UCL’s exchange programme, which sees over 500 undergraduate students studying and working abroad as part of their degree programme each year. This includes working with the European Programmes Coordinator to assist with the administration of the Turing programme. Student advising is a key component of the Study Abroad Adviser role and the postholder will triage student enquiries, supporting them through 1-1 online appointments, UCL’s student enquiry system and in face-to-face drop-ins to help them get the most from their time abroad. This is a varied and student-focused role, working in a dynamic team within Student Registry Services who are committed to excellence in student support and promotion of the diverse and exciting range of global opportunities that UCL offers. This role will be fixed-term until 31 August 2024 in the first instance. About you The successful applicant will have experience of working with students undertaking a Study Abroad placement as part of their degree programme. You will have excellent interpersonal skills with an empathetic approach to ensure the delivery of timely and relevant support and outstanding accuracy and attention to detail, combined with excellent administrative and organisational skills. What we offer As well as the exciting opportunities this role presents we also offer some great benefits some of which are below: 41 Days holiday (including 27 days annual leave 8 bank holiday and 6 closure days) Defined benefit career average revalued earnings pension scheme (CARE) Cycle to work scheme and season ticket loan On-Site nursery On-site gym Enhanced maternity, paternity and adoption pay Employee assistance programme: Staff Support Service Discounted medical insurance Our commitment to Equality, Diversity and Inclusion As London’s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world’s talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL’s workforce. These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women. You can read more about our commitment to Equality, Diversity and Inclusion here : https://www.ucl.ac.uk/equality-diversity-inclusion/.