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SalaryWhat success looks like in this role:
PLEASE NOTE: This role is working for the UK Government so will require applicants to be British Passport holders for SC Clearance eligibility. As the system is a secured system it is an office based role, 5 days per week in Milton Keynes
- Monitoring of Support Mailbox
- Triage/Analysis of raised defects
- Reproduction of reported issues
- Serve as communication conduit between client and (even within) resolving teams within Unisys
- Perform analysis of root cause
- System Testing of fixed defects and developed changes
- Client communications
- Participate in and contribute to Client meetings
- Analyze support trends and advise where applicable improvements to the application
- Prepare monthly reports
- At some point may be required to work off Client site to deliver support services or in shifts
You will be successful in this role if you have:
- University degree or equivalent education and experience
- Minimum of 3 years relevant experience proficient in one of the technologies relating to enterprise systems, networks, backup, storage, cloud or a customer proprietary, COTS, or Unisys application.
- Have specific certifications on the respective domain, platform or application.
- Ability to support multiple clients/ technologies as part of shared support delivery.
- Must be client focused, display interpersonal skills and be an effective team member.
- Ability to train and develop staff and/or client.
Become part of our "Winning Culture"! An international and varied field of work with worldwide opportunities awaits you! We always strive for the optimum for our first-class customers from a wide range of industries!
Corporate Social Responsibility and DEI (Diversity, Equity, and Inclusion) standards are especially important to us and go far beyond the usual! Associate Impact Groups are formed voluntarily to further develop and support our DEI standards internally.
Our Unisys University is available to you according to your individual needs. An MBA sponsorship program is also available! Our goal is to help you realize your individual potential!
International work opportunities abroad for all employees
"Wellbeing & Employee Assistance Program": Your (mental) health is important to us and is treated confidentially by a neutral party!
Solid qualification-, performance- & competence-based remuneration model, attractive pension scheme and various allowances
Bonus/referral/incentive/recognition programs - we want you to feel appreciated at Unisys!
What do we offer?
- Pension
- Life Assurance
- Private Medical
- Option for private dental
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Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here .
