Address
Form of work
SalaryDepartment: Community, Events and Innovation
Location: Hybrid – between home and our office in Aldgate, London
Hours of Work: 37.5 hours per week
Contract: Full-time, permanent
Salary: £37,000 – £40,000 per annum
Closing date: Sunday 24th March 2024 at 11.59pm
Annual Leave: 33 days (plus eight bank holidays)
Benefits:
- Enhanced maternity, paternity, adoption, and shared parental pay
- Family friendly policies
- 8% employer pension contribution (Aviva) or opportunity to continue NHS Pension
- Free health cashback plan (Medicash) employee cover plus up to four dependent children)
- 24/7 virtual GP access (UK registered), plus access to Best Doctors
- Free confidential employee assistance programme (Health Assured)
- Access to wellbeing app (healthy living tips and Bright TV )
- Flexible working options; including hybrid working, flexible working patterns such as part-time, compressed hours and more*
- Learning and Development committed (bespoke training, LinkedIn Learning etc.)
- Employee health and wellbeing committed (menopause friendly, disability confident employer etc.)
Background:
Every three minutes someone in the UK develops dementia; a progressive and complex condition that can be devastating for the whole family. One in two of us will be affected by dementia in our lifetime – either by caring for someone with the condition, developing it ourselves, or both.
Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, Support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible for as long as possible.
Purpose of the job/About the role
This is an exciting opportunity to lead the Virtual Events Team, helping exceptional supporter experiences through acquisition campaigns and stewardship journeys of the virtual events programme.
As the Virtual Events Manager (Supporter Care) you will play a crucial role in supporting the team to deliver stewardship journeys across various communication channels, including email, SMS, Facebook groups and others. You will be responsible for proactively seeking out opportunities to grow our virtual events portfolio through strategic stewardship initiatives. This involves closely monitoring market and sector trends, enabling you to provide informed recommendations to our Senior Events Manager and Head of Community & Events.
You will oversee the virtual events, approving copy and imagery relating to stewardship helping to create, monitor, and report on performance. Your role is to support the event delivery team, ensuring excellence in stewardship and relationship management. Identifying areas for enhancement within the programme, you’ll collaborate with the team to implement new processes. Furthermore, you’ll be integral in the development of the annual virtual events budget.
Collaborating closely with our Fundraising, Marketing, and Communications teams, you’ll spearhead internal stewardship efforts aimed at boosting income, fostering collaboration, and enhancing engagement with our virtual events portfolio. In addition, you’ll take on the role of line manager for the Virtual Events Assistant and Fundraising Community Coordinators, guiding their development and learning to ensure their continued growth and success within the team.
The ideal candidate will have proven experience of successfully delivering supporter journeys and stewardship communications to event supporters. You should be adept at managing large Facebook Groups to maximise income, engagement, and retention with experience of implementing new processes to streamline internal processes. You will also have preciously worked with external agencies and have experience of managing a team to deliver excellent customer or supporter care.
If this sounds like you, join us in making a difference in the lives of those affected by dementia.
Our Culture
In addition to a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia.
Our staff have a voice. Representatives from different roles and levels across the organisation positively contribute and lead on our working groups around health and wellbeing, menopause, and equality, diversity and inclusion.
Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate difference and individuality and encourage everyone to join us and be their whole selves always.
