Support Engineer

About us:

Working at Bell, in Manged Services, you will be part of a team of service management professionals who care about their customers, services and colleagues. We deliver Managed Services to several well-known organisations across the Financial Services, Telecommunications, and Public Services sectors. Working either direct with these organisations or in partnership with Global Managed Service Providers.

The role:

The EUS Engineer will provide face-to-face on-site IT support to customers. This consists of answering ‘how to’ questions, providing a first-time fix where possible and offering the most appropriate and efficient solution. They will also have experience with datacentre or server rooms including network and server support.

The role is to provide face to face first line and second line support which will include technical advice (both proactive and reactive) to customers on queries and requests related to all aspects of application, desktop/mobile and network systems and to ensure that this support meets the established Service Level Agreements and quality standards in line with customer expectations. In addition to this you will provide hardware support, including configuration and replacement of devices.

The most integral element of this role is the enhancement of Customer Experience which requires a positive, upbeat, and proactive ‘can do’ attitude.

Responsibilities:

• Deskside support and assistance
• IMAC services (install, move, add, change, remove, dispose, leavers)
• IT Asset management
• Everyday room checks
• Infrastructure support services

Experience & skills:

• Appropriate IT background and experience
• Appropriate customer facing / user support experience
• Evidence of problem-solving skills
• Strong interpersonal and customer facing skills
• Ability to liaise effectively with users and other support team members
• Ability to give specific and clear instructions and problem-solving advice

What we care about:

At Bell, we believe that we are stronger together, and promote an open, collaborative culture where everyone is encouraged to be involved in the shaping of our business. We value diversity!

We seek to employ a workforce representative of the markets that we serve and work hard to ensure that all of our staff have the opportunity to thrive within a friendly and inclusive environment.

Why join Bell:

• We prioritise internal development opportunities and offer access to our Udemy training platform with 5k+ training courses
• Competitive Salary
• Company pension
• 25 days annual leave entitlement plus bank holidays and the option to purchase 5 extra days
• Birthday day off
• Healthcare and dental insurance
• Life assurance
• Cycle to work scheme
• A diverse and inclusive work culture
• Modern vibrant workplaces
• Exclusive discounts with major retailers, discount gym memberships and access to our wellness centre

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