Support Engineer

Our growing Technology team plays a key role in ensuring OS is at the cutting edge of geospatial capability and is looking for people to join them. Its mission is to work across the business to provide customer centric design and technology services.

Join us and you'll have an opportunity to make an impact. To empower projects that deliver real-world benefits across Britain and internationally. To hear our customers say they couldn't have done it without us. And to be central to OS's vision: to be recognised as world leaders in geospatial services; creating location insight for positive impact.

About the role

As our projects continue to grow, we are looking for talented Support Engineers to join our thriving team. You'll work collaboratively within an established team, to support and maintain customer solutions to a high standard. The systems we develop and support - and the technologies used to develop them - are varied. You will bring good knowledge & experience of services and technologies that include APIs, using a mixture of Java, PostgreSQL databases (including PostGIS spatial extensions) and Azure Cloud Services. An understanding of cloud technology, experience around deployment, data updates, scaling and monitoring services is desired.

Your role will include daily contact with software engineers, stakeholders, and team members. You will look to continuously improve the support capability in all aspects of the support lifecycle through coaching, mentoring and knowledge sharing. You will participate in daily team stand-ups and attend project sprint reviews. You will be required to support, maintain, patch, and deploy existing and new services, while interpreting system monitoring logs and outputs, troubleshooting, and providing an escalation route for the successful resolution of operational incidents and problems.

There will be a requirement to provide 2nd Line support for existing live systems out of hours. Therefore, the abilities to learn quickly and think creatively is essential.

The successful candidates will need to go through SC clearance due to the nature of the work being undertaken.

What we look for
You will need to demonstrate your track record against the following essential criteria:

• Ability to provide technical consultancy to enable the business to successfully use IT systems

• Continually identify and implement support process improvements.

• Proactively safeguard services by continually assessing and improving monitoring, resilience, and security

• Investigating the root cause of failures to understand why they have occurred and propose/enact solutions, and work with external suppliers if/where required

• Provide consultancy to Project Teams on the performance, configuration, and functionality of existing systems, and ensure that new or updated systems will be effectively supported

• Mentor, teach and support the technical knowledge and skills of the team

The rewards
We want you to love what you do. That's why our benefits package rewards a job well done. We'll give you:

• Salary: £37,511 - £44,130 (dependent on experience)

• Performance related bonus

• Competitive pension

• 37 hour working week (with flexible working options)

• 25 days annual leave - Plus bank holidays and an extra 3 over Christmas

• Training and development - We offer in-house training, a variety of masterclasses, bespoke training, study leave, access to learning resources and professional membership subscriptions

• A wide range of additional benefits including free parking, paid volunteer day, support with health and wellbeing, sports and social activities, staff discount on over 500 national stores and more

Location

We embrace a hybrid working model at OS and understand there is no one size fits all in relation to how we work. We have a fantastic HQ in Southampton, Hampshire where you will be required to spend 2 days a month with the remaining time being a personal choice as to whether you work from home, one of our regional offices or spend more time at OSHQ.

Closing date: Sunday, 24 March, 2024

Ordnance Survey is committed to making inclusion an everyday reality and promoting a diverse workforce. We aim to provide an environment that supports and encourages equality and collaborative learning. We have active employee networks for Women's development, LGBT+, Disability and an Autism ambassador on site.

We are looking for talented and experienced individuals from a range of backgrounds and welcome applications from women, those returning to the workforce after a break and/or those with a disability or on the autistic spectrum, where your technical abilities are sought after and valued.

Each individual at OS brings their own perspectives, work experiences, lifestyles, and cultures with them, and we believe that a more diverse team builds more innovative products, provides a better service to our customers, and helps us all grow and learn as individuals.