2Nd Line Support Engineer

It's time to move on from that 1st line role you are in, OR if you are in 2nd Line, time for something with more bite, more challenges, with real opportunities!

Create your mark in a complex and dynamic setting within Defence.

Your expertise in hardware and software support is your passport to success here, and will see you looking after a large client base in a bespoke environment.   

You do need to eligible for SC and DV Clearance for this position.

Office based in Portsmouth

We can offer great career progression opportunities, ability to be based anywhere across the UK, benefits which you can flex to meet your needs and training and development opportunities.
What you'll be doing:

• Own the first and second-Line Support for PC's, laptops, peripherals, and printers
• Build, configure, and solve desktop and laptop systems
• Incident requests
• Install, configure, and maintain network printers, and support remote access connections

What you’ll bring:

• Desktop experience at a 2nd Line level in a complex IT support environment
• Windows 10, Microsoft applications, Office, SharePoint, and Outlook
• Thin Client environments, Citrix, VMWare, LAN/WAN technologies, and systems management

It would be great if you had:

• ​Familiarity with SysTrack
• Knowledge of Sysinternals Tools, including Procmon

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!

Employment Type: Full-time Permanent

Location: Portsmouth (on-site)
Security Clearance Level: DV
Internal Recruiter: Jane 
Salary: up to £32,000
Benefits: 25 days annual leave with the choice to buy additional days, life assurance, pension, and generous flexible benefits fund

Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

Loved reading about this job and want to know more about us?

Sopra Steria’s Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the client’s goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UK’s most complex safety- and security-critical markets.