Address
Form of work
SalaryA unique opportunity has arisen to join one of our forward thinking clients as a Support Engineer. No specific experience required asfull training will be provided to candidates with strong IT skills and the commitment and willingness to learn.
Starting salary of £28,000, depending on experience.
This role will be home based, with travel covering the South of England.
The successful Support Engineer will be required to:-
- Install, maintain and service Matrix Vending Machines/Units.
- Conduct annual servicing of warrantied Matrix Vending Machines/Units.
- Build, test and retrofit outgoing Units.
- Maintain Matrix units, to include breakdowns, retrofits and repairs.
- Acquire all relevant technical knowledge of product range.
- Deliver onsite training Matrix Vending Units.
- Assist sales team with promoting benefits of Vending Units. Provide customer quotations.
- Program Vending Units prior to installation, linking to customers computerised system.
- Remote access units in order to perform training, problem solving and maintenance.
- Complete annual price changes remotely of all items.
- Ensure SLA’s are adhered to.
- Complete all relevant paperwork.
- Liaise with customers over the phone, troubleshooting issues with Vending Units.
- Maintain an adequate van stock volume to fulfil requirements of services and breakdowns.
The Support Engineer will have:-
- Full clean driving licence (essential.)
- Willingness to travel around South of UK, postcodes to include:-GL, SN, HP, BA, RG, BS, OX, WD, HA, SL, LU.
- Some overnight stays will be required.
- Physical ability as some lifting will be required.
- Strong IT skills, to include Microsoft Excel formulas.
- Basic IT networking inclusive of IP Addresses, MAC addresses and Domains.
- Database experience.
- Ability to train others.
- Experience of using remote access software such as LogMeIn or Teamviewer.
- Good level of secondary education.
- A keen desire to learn with a hard working approach.
- Excellent attention to detail and accuracy.
- An ability to multi-task.
- An ability to build strong customer relationships.
- Good time management ability.
- Ability to work using own initiative and under supervision.
- Ability to train others.
- A desire to work as part of a team, building strong internal relationships.
- Good problem solving approach.
- Knowledge of AS400, SQL or IT networking would be advantageous but not essential.
Benefits of Support Engineer position to include:-
- Competitive salary of £28,000 depending on experience.
- Full training provided.
- Company laptop and IPhone.
- Expensed small commercial van.
- Company pension scheme- employee contribution 4% employer contribution 6%.
- Excellent friendly working environment.
- Life assurance - 3 times salary.
- Lunch allowance contribution.
- Private medical insurance.
- Working hours: 8.30am - 5pm Monday to Thursday. 8.30am - 4pm on Fridays.
- 23 days holiday plus bank holidays.
- Development opportunities within the company.
Please be advised that we are unable to respond to all applicants. If you do not hear from us within 14 days of your application, please assume you have been unsuccessful on this occasion.
