Support Manager

We are a caring and compassionate, family-owned care home company. At Kingsley, family matters, and we’re always going the extra mile in caring for every one of our residents and staff.
We’re a family-owned national care home operator, rated as one of the UK’s top 20 large care home groups by carehome.co.uk. As an accredited Living Wage employer, we not only offer competitive rates of pay, but we’ll also pay for your full DBS disclosure and offer you a welcome bonus. So, as well as receiving a competitive rate of pay, you’ll also receive a pay rise in line with inflation.
We’re more than just a group of colleagues; we’re a family passionate about people, from those we work with to those we care for. We’d love to welcome like-minded professionals to join the friendly faces that make up the Kingsley family.
You will need to be a dedicated and experienced Support Manager to oversee the operations and ensure the highest standards of care across our various care homes. As a Support Manager, you will be responsible for maintaining regulatory compliance, implementing policies and procedures, and supporting and mentoring staff to deliver outstanding care to our residents.
Reports to: Operations Manager
This role could be for you if you have;
- Provide effective leadership and management, including the appropriate people are recruited for the key roles and ensure they are trained to complete their role. Foster a positive and inclusive work culture that aligns with Kingsley's vision and values.
- Recruit, train, and mentor care home managers and staff, fostering a positive and supportive work environment.
- Monitor and manage the financial and business performance of the homes, including budgeting, financial reporting, and business development. Identify areas of improvement and implement strategies to achieve financial targets.
- Ensure that the homes are compliant with all applicable laws, regulations, and industry standards. Implement action plans to maintain compliance and manage risks.
- Maintain and enhance the quality of care and environment provided to residents. Monitor and evaluate care delivery processes and outcomes, and implement improvements as needed. Ensure that the care home provides a safe, comfortable, and supportive environment for residents.
- Build and maintain positive relationships with residents, families, staff, and external stakeholders, including regulatory agencies, to ensure effective communication and collaboration. Address and resolve any concerns or issues in a timely and satisfactory manner.
- Implement performance monitoring and reporting systems to track key performance indicators (KPIs) and outcomes.
Qualifications required for the role
- NMC registered nurse with relevant post-registration experience.
- Proven experience in managing a care home or similar healthcare setting.
- Strong knowledge of financial management, compliance, and regulatory requirements in the care home industry.
- Excellent leadership and management skills, with the ability to inspire and motivate a team.
- Strong communication and interpersonal skills, with the ability to build relationships with diverse stakeholders.
- Knowledge of best practices in quality care and environment for elderly residents.
- Ability to work independently and collaboratively in a fast-paced environment.
What will you get from the role?
You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step.