Support Service Assistant

We are currently unable to offer right to work visa sponsorship for Band 2 Support Service Assistant roles as they do not meet the UK Visa's & Immigration's criteria
Are you looking for a role where you can go home at the end of the day knowing that you have helped to ensure the Trust premises are a clean and safe environment for clients, visitors and staff?
An exciting opportunity has arisen for a motivated and enthusiastic person to work as part of the Support Services/Facilities team at Dragon Square Chesterton.
You will primarily be based at Dragon Square, Chesterton but will be required to be flexible and work in other premises across the Trust as and when required.
Support Services Assistants within the Facilities Team provide a professional in-house specialist cleaning service.
We offer a clean, comfortable and safe environment for patients, clients, visitors and staff and members of the general public.
As Support Service Domestic Assistant, you will be expected to maintain a clean and hygienic environment for patients, visitors and staff in line with the National Standards of Healthcare Cleanliness. You will be responsible on a day-to-day basis to provide a full domestic cleaning service to patient areas, offices and departments in accordance with work schedules, policies and procedures.
You will work as part of a team to provide cover for each other during annual leave, sickness and absence.
North Staffordshire Combined Healthcare NHS Trust is a leading provider of mental health, social care, learning disability and substance misuse services in the West Midlands.
We are a forward-thinking Trust and are extremely proud to have attained the highest possible rating of “Outstanding” from the Care Quality Commission (CQC), one of only two specialist Mental Health Trusts in England to be awarded this.
Our vision is ‘To be Outstanding in all we do and how we do it’ and the way we do inclusion is no exception. As a ‘Disability Confident Employer’, we very much believe that inclusion is something that you feel when you work at the Trust and we are continuously developing our culture of inclusion. Our teams pride themselves on compassion, team work and resilience.
Our team play a key role in the Trust overall performance which is reflected in our vision, quality priorities and values.
Communication

• To communicate on a daily basis with patients, staff, visitors, general public and report problems to the Facilities Supervisors, Department / Service Lead
• To be friendly, courteous and helpful to clients, visitors, staff and the general public, challenging discrimination, promoting equality.
• To ensure that patients, their relatives and carers are treated with dignity and respect.

Analytical and Judgemental Skills/ Freedom to Act

• To follow established procedures and schedule of work.
• To seek advice from Facilities Supervisors or Department / Service Lead as necessary.
• To comply with the requirements of Food Hygiene, Health & Safety legislation and the Trust’s Food Safety policy as necessary.
• To be responsible for the cleaning provision to client areas and offices with the premise in accordance with work schedules and activity within the area.
• To comply with the National Standards of Healthcare Cleanliness, Health & Safety legislation and COSHH regulations and Trust policies as applicable to the job.

Planning and Organisational Skills

• To have a responsibility for liaising with, Facilities Supervisors, Department / Service Lead to organise work.

Physical Skills

• To ensure that the general cleaning in the premise is undertaken in accordance with the agreed work schedule
• To ensure that domestic, clinical, and mixed recycling waste is correctly bagged and placed in the appropriate disposal areas in accordance with services within the premise
• To ensure that all stocks are stored correctly.
• Ensure all areas are clean and tidy, particularly prior to and following mealtime service
• To be responsible for the cleanliness of the kitchen and serving area, including crockery, cutlery, kitchen utensils and food trolley in accordance with services within the premise
• Ensure all areas are clean and tidy, particularly prior to and following meal times as necessary.
• To carry out specialist cleaning procedures in response to any infection control outbreak; new builds; refurbishments

Responsibility for Patients

• Provide food and beverage service to clients as required
• Prepare the dining room environment as required
• Regenerate frozen / chilled food as required
• Plate and serve food attractively as required
• Responsible for providing a clean safe environment

Policy and Service Responsibilities

• Work as part of a multi-disciplinary team reporting and problems to the Facilities Supervisors; Department / Service Lead

Responsibility for Financial and Physical Resources

• To use the Trust NHS Logistics on line ordering system for domestic / catering products
• Maintain stock control on own area, ensuring stock delivered to premise is put away.
• Have responsibility for the use and security of cleaning materials and equipment
• To ensure all equipment is used, cleaned and stored safely and defects or faults are reported immediately to the Support Services Supervisor, Department / Service Lead for further action.

Responsibility for Staff

• To support induction of new starters, bank and agency staff in on-job training

Responsibility for Information

• To keep regular time sheets for own working hours
• To maintain appropriate stock levels
• To report issues and incidents to Support Services Supervisor, Department / Service Lead
• To have a responsibility to request annual leave via the on line system

Research and Development

• To take part in staff surveys as required
• Have responsibility to try out new cleaning and catering equipment as requested