Supported Housing Officer

Establish and maintain trusting relationships with residents, maintaining regular contact and facilitating a co -produced planned program of support.
Assist residents to identify and access appropriate move on accommodation.
Monitor and manage rent accounts, ensuring arrears are addressed in line with organisational procedure.
Participate in undertaking Health and Safety checks and inspections. Proactively contribute and support the Team Leader to ensure the service and building are in line with our Health and Safety Compliance Framework.
Assess the support needs and risks of residents in line with organisational Support Delivery and Risk Management procedures
Promote opportunities and encourage the raising of aspirations of the residents you support in education, training and employment
Deliver welfare benefits and budgeting advice to residents to ensure their income is maximised and financial resilience and capacity increased
Achieve individual KPIs whilst working in accordance with all relevant policies and procedures.
Work in partnership with external agencies to facilitate the effective delivery of support and improve outcomes for those receiving our services
Safeguard the welfare of vulnerable adults in line with organisational safeguarding polices and local procedures children, young people and
Be responsible for attending and completing mandatory and other required training, development and online courses, with a commitment to continual professional development
Work positively with change and contribute to the development of services as and when required.
Use IT effectively, working alongside colleagues and the Team Leader to maintain an effective case management and monitoring system and contribute to reports as necessary
Deliver a diverse and culturally sensitive service, promoting equality of opportunity within all aspects of the role and wider service
Work across services as and when required to ensure the delivery of the wider support service is maintained.
Qualifications and Experience: In this role a Supported Housing Officer will need the following:
 Experience and understanding of the causes of homelessness and social exclusion for vulnerable residents
 Experience of delivering tailored support to people in a Supported Housing environment
 Up to date knowledge of Safeguarding and Protection from Abuse strategies as they relate to children and adults, with the ability to identify risk, including how and when to report concerns
 Knowledge of Psychologically Informed Environments and practice
 Experience and understanding of housing management issues including rent collection, void management, property maintenance and ASB
 Experience of working as part of a team, with a strong commitment to joint working and flexible approach
 Working knowledge of the welfare benefits system
 Experience of assessing the strengths, support needs and risk of vulnerable people and facilitate a co -produced programme of support
 Good level of IT literacy, experience of operating case management systems and ability to carry out own administrative workload.
 Experience of promoting equality of opportunity and resident empowerment

Proud member of the Disability Confident employer scheme