Supporter Care

Your new company
Are you a confident communicator, with excellent attention to detail and a passion for excellent customer service? If so, Hays are working with a reputable charity to recruit for a temporary Supporter Care Administrator.

Your new role
You will be responsible for the effective and efficient delivery of the Supporter Care function, and you will be responsible for managing all aspects of voluntary income, including processing, banking, data entry, acknowledging and reconciling all fundraising income, providing backend support for all fundraising campaigns and appeals.

• To provide excellent Supporter Care including the resolution of donation related queries (including positive feedback and complaints) and ensuring all such interactions are appropriately recorded.
• To confidently communicate with supporters on the impact of their donations, promoting the benefits of communicating by both e-mail and telephone.
• To meet and greet all visitors to the office.
• To provide first line answering of the external telephone lines.
• Open post in accordance with the Supporter Care processes and procedures.
• To input and/or import data onto the database while maintaining a high standard of data quality in all data processing.
• To produce supporter acknowledgement letters for all donations as required.
• To ensure all activity is carried out in full compliance with company financial policies.
• To undertake regular database maintenance and data cleaning procedures to maintain data quality and ensure that the database contains complete, accurate and reliable information.
• To support the on-going development of the CRM to ensure it is sufficiently robust to meet the growing demands of the department.

What you’ll need to succeed

• Proven experience of working in a Customer Services/Supporter Care role.
• Excellent computer, administrative and organisational skills, including data entry.
• Competency in a range of software including Microsoft Office and a Customer Relationship Management system.
• Excellent and accurate data entry skills to ensure data integrity and quality on the fundraising database.
• Experience of cash handling.
• Excellent telephone, communication, and interpersonal skills.
• Ability to work in different environments with a wide range of people and profiles.
• Ability to manage and prioritise multiple pieces of work, operate under pressure to deliver good results within deadlines when faced with challenges.
• Able to attend meetings at regional and national levels including occasional overnight stays as required
• Access to a car

What you’ll get in return

• £11.50 per hour
• Free parking onsite
• Online timesheets with weekly pay
• Access to retailer discounts
• Access to thousands of learning and development courses

What you need to do now

If you\'re interested in this role, click \'apply now\' to forward an up-to-date copy of your CV, or call us now.
If this job isn\'t quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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