Supporter Engagement Officer

Supporter Engagement Officer

We have an exciting opportunity for a Fundraiser to join the team in this remote working role. Following a review of existing individual giving activities, the organisation has created a new role dedicated to continuing to engage their existing supporters. This is an exciting opportunity for someone who has a passion for creating and implementing effective engagement plans and supporter led giving.

Position:Supporter Engagement Officer

Location: Remote, UK Wide

Hours: Part-time, 25 hours per week

Salary: GBP26,000 - GBP28,000 pro-rata per annum depending on experience

Contract: Permanent

Benefits: Excellent benefits package including 35 days per year (inclusive of bank holidays), Employer Pension contribution of 6%, Death in Service benefits, access to an Employee Assistance Programme and the opportunity for flexible working.

Closing Date: Wednesday 24 January 2024

Interview Date: 31 January 2024 or 1 February 2024

The Role

We are looking for a proactive individual to maximise stewardship, engagement and lifetime value with existing supporters.

Responsible for developing a donor retention strategy for our individual giving activity, you will lead on the Stewardship function within Fundraising, supporting the wider Fundraising team as the champion of effective supporter journeys.

Main duties and responsibilities include:

• Manage the stewardship journey of donors and maximise engagement with existing supporters across all channels to increase income and retention.
• Working with the Digital Fundraiser to develop an insight and evidence led approach to understanding existing donors.
• Manage and develop compelling appeals for existing supporters including direct mail and legacy marketing campaigns.

Work collaboratively across the fundraising and communications team to maximise the potential value of all donors and ensure joined up supporter journeys.

About You

You will have experience of raising funds through individuals and, or, managing supporter relationships. We welcome applications from people with transferable skills from outside the sector - this might include account management or customer service roles. You will have knowledge of designing and delivering an effective stewardship programme, supporter journeys or retention plans.

You will be experienced and knowledgeable when it comes to managing contacts in a database, Data Protection and using data and insights to inform your decision making.

When applying for this role you will be asked to submit a CV and Covering letter of no more than 2 sides of A4.

Why join the team

We welcome applications from candidates with transferable skills outside of the charity sector and will support your development alongside other fantastic benefits:

• Flexibility to remote anywhere throughout the UK
• Opportunity to work your hours flexibly
• 35 days annual leave per year (pro rata) including the opportunity to take most bank holidays when you choose
• Enhanced Maternity Pay
• Employer pension contribution of up to 6%
• Employee assistance programme and health cash plan
• Budget for personal development and training
• Positive organisation culture with a firm understanding of supporting remote teams
• Opportunity to help share live music with people who may not otherwise get to experience it.

About the Organisation

The charity improves the health and wellbeing of children and adults through the healing power of live music. Every year, professional musicians share live music with over people from across the UK, who may not otherwise get to experience it. This includes those living with dementia, mental health problems, or who are seriously ill.

The charity is an equal opportunities employer and welcomes enquiries from everyone and values diversity in the workforce and is committed to safeguarding. This role will require a basic DBS (Disclosure and Barring Service) or equivalent check

You may also have experience as a Supporter, Supporter Engagement, Supporter Care, Supporter Engagement Officer, Supporter Engagement Fundraiser, Supporter Care, Individual Giving, Customer Service, Customer Service Officer, Customer Support.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.