Switchboard Operative

About the job

Fixed Term for 6 Months

Part time - 20 hours a week (Monday – Friday 1pm – 5pm)

Interview Date - 10 April 2024

We currently have an opportunity for a part time afternoons Switchboard Operator within 1^st Degree Facilities.  You will act as the 1st point of contact for anyone calling the University via the main switchboard telephone number, politely and efficiently assessing the callers needs to redirect to the most appropriate team or individual within the University. Experience of operating a switchboard would be an advantage but full training will be provided to the successful candidate. Other duties include support for the help desk at peak times.

Occasional weekend cover will be required for our Open Days / Discovery Days and Welcome weekend.

The area of work will be at our Resource Centre, The Old Dairy, Southfield Avenue, Far Cotton Northampton, NN4 8AQ.

We are an accredited Living Wage Foundation Employer and currently pay the real living wage. In recognition of this, the starting salary for this post has been increased to pay the higher amount which currently supersedes the actual Grade 3 salary before living wage which is £20,880 - £22,214 per annum (pro rata).

About you

The ideal candidate will have;

• Excellent IT skills, with knowledge of MS Office
• Good written and verbal communication skills with the ability to interact at all levels
• A flexible approach to the working environment and hours of operation
• Friendly and efficient telephone manner with the ability to cope with sensitive issues with tact and diplomacy
• Able to work under pressure, managing conflicting demands
• Excellent interpersonal and communication skills

Qualifications

Essential

• Education to GCSE level or equivalent, including English and Mathematics
• Customer Service Training or equivalent experience in an applicable industry

About us 

1^st Degree Facilities is a trading name of UNEL which is a wholly-owned subsidiary of the University of Northampton and this vacancy is covered by UNEL Terms and Conditions of employment.

This is an exciting time to join our Company as the University relocated in September 2018 to a new purpose-built, town-centre campus.

Right to work

All candidates will be asked to provide proof of eligibility to work in the UK at interview.

Please note that the University of Northampton Enterprises Limited are unable to offer sponsorship to work in the UK. We can therefore only accept applications from individuals who are currently eligible to work in the UK.

Equality

We welcome applications from underrepresented groups.

The University of Northampton is committed to providing a vibrant, ethical and sustainable work, study and living environment that values equality, diversity and inclusion.

This commitment, along with our legal and moral obligations, provides an inclusive environment for staff, students and the public who may be affected by our activities.

Together @ UON confirms our commitment to equality and inclusion, underpinned by our belief in taking action. We are dedicated to creating an environment that celebrates equality and harnesses the power of diversity.

Together @ UON demonstrates our pledge to our staff, students and partners to nurture and develop an environment where equality and inclusion can thrive whilst we Transform Lives and Inspire Change.

To find out more, please visit: https://www.northampton.ac.uk/about-us/governance-and-management/management/equality-and-diversity/