Team Administrator

Job Title:Team Administrator

Location: Birmingham

Salary: £25,200.

Hours: Monday - Friday 08.30 - 17.00.

Benefits include: 25 days holiday, free parking, pension.

Purpose of the Job: As the Team Administrator, you will play a crucial role in maintaining the efficient operation of the Charity and the care centre. Your responsibilities will encompass various administrative tasks, including finance, customer service, data management, event coordination, and facility management. The primary objective of the Team Administrator is to ensure smooth office operations, uphold organisational policies and procedures, and provide essential support to various stakeholders.

Key Responsibilities:

• Maintain and improve office systems, procedures, and policies to facilitate smooth operations
• Manage online client bookings and counselling room diaries efficiently
• Implement and enforce data protection policies and respond to related inquiries
• Record and update client, charity, premises, and fundraising data accurately
• Serve as the first point of contact for general inquiries, directing them to the appropriate channels
• Supervise the Centre Receptionist and provide necessary support
• Appreciate and support fundraisers and supporters by recording donations and sending acknowledgments
• Coordinate the procurement and delivery of promotional fundraising materials
• Monitor and report statistical data for impact assessment and grant funding purposes
• Assist senior management and trustees with administrative tasks as required.
• Process online orders promptly and manage stock levels of essential materials
• Input financial data, reconcile accounts, and manage online donation platforms
• Maintain key information on spreadsheets and work with formulas and pivot tables
• Handle all aspects of finance, including invoice processing and banking
• Coordinate applications sensitively
• Recruit and supervise volunteers when necessary
• Register new clients onto the CRM system and maintain client records
• Ensure the smooth operation and maintenance of the building and grounds
• Adhere to organizational policies, including health and safety, confidentiality, and equality
• Undertake relevant duties such as fire safety and DBS checks as required
• Provide support to the team and perform additional duties as directed by the line manager

Additional Information:

• Occasional travel and after-hours work may be required.
• A valid driving license and access to a vehicle are essential for external duties.

Qualifications and Skills:

• Previous experience in administrative roles, preferably within a nonprofit environment.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office and CRM systems.
• Attention to detail and accuracy in data management.
• Ability to work independently and collaboratively in a fast-paced environment.
• Understanding of financial processes and basic accounting principles.
• Commitment to maintaining confidentiality and upholding ethical standards.
• Flexibility to adapt to changing priorities and responsibilities.
• You will be process driven with the initiative to think of new processes.
• Competent on Excel and able carry out formulas and pivot tables
• Able to work within a small team, have an empathetic nature, with excellent Administration skills.
• Basic knowledge of SAGE to input data
• Experienced in diary management and Outlook calendars.
• Tech savvy

For more information or to apply please send your CV or contact Lindsey Atkins.

Morgan Parkes Recruitment Ltd operate in the UK and can only process applications from candidates who are currently eligible to live and work in the UK. We operate a strict equal opportunities policy.

Personal data you supply will be used for contacting you via telephone or email about our service. Your data will be kept securely and retained in line with GDPR regulations. You have the right to withdraw your consent to the use of your personal data for the specified purpose at any time.