Team Administrator

Job Description
Team Administrator - Contact Centre
Location: Nottingham City Centre Call Centre
Salary: £22,368 starting salary
Reports to: Team Leader/Centre Manager
Career: Opportunity to work and grow within the largest and most successful estate agency and property services provider in the UK. Career opportunities in residential sales, mortgage services, lettings, conveyancing, and head office functions.
Responsibilities
As an Administrator, you will provide administrative support services to the Customer Contact Team and Leadership Team.
Reporting to the Team Leader/Centre Manager, the CCTA will have regular one-on-one meetings and development sessions to provide coaching, guidance, and growth. There is an expectation that the CCTA will engage in self-development.
Data collation, analysis, and report preparation will play a key role in the position, along with becoming a super user on systems used within the team. There may also be times when customer contact is required to assist with quality surveys or queries.
What we’re looking For in You:
Skills and Experience required to be a successful Administrator:

• Outstanding customer service skills.
• Solid administration skills.
• Resilient, positive, numerate, and detail-oriented.
• Organized and able to prioritize workload in a fast-paced environment.
• Excellent verbal and written communication skills.
• IT literate (MS Office, internet, email systems).
• Have a keen eye for detail while being able to manage multiple tasks and systems effectively.
• Confidence in dealing with clients and building relationships with them.
• Develop and maintain internal/external professional relationships.
• Be energetic, enthusiastic, and dynamic with a desire to succeed in a very exciting industry/environment.

Benefits

• Company pension scheme
• Employee discounts and Wellness Programme
• 24/7 AIG Smart Health (including virtual GP) coverage for you and your family

Connells Group is the largest and most successful estate agency and property services provider in the UK. With a network of over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services, including new homes, mortgage services, surveying, conveyancing, and more!
Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
CC00331