Team Administrator - Forensic Outreach Liaison Service

Job overview
The Forensic Outreach and Liaison Service (FOLS) is a community-based service in Sussex providing support to individuals with a mental health issue that relates to their offending/risk behaviour.
We are looking for a motivated and enthusiastic individual, you will be part of a multi-disciplinary team working as an administrator for the Forensic Outreach Liaison Service where you will use your skills to support clinical staff from a multitude of backgrounds
Main duties of the job
You will be employed as a Band 4 administrator, based at The Firs Hellingly
We are looking for a motivated and enthusiastic person who is:

• Organised
• Has sound IT/administration skills (Word, Excel, PPT);
• Works well in a team;
• Has excellent communication skills;
• Has good interpersonal skills and is able to work in a confidential and sensitive manner.

This post offers an excellent opportunity to work in an interesting and diverse environment. You will be offered opportunities for training and professional development, as well as regular supervision.
Working for our organisation
About the Trust:
Sussex Partnership NHS Foundation Trust provides mental health and learning disability care for children, young people and adults across Sussex.
Working in Sussex:

• Travel easily between coast and countryside,
• With easy access to Gatwick and Heathrow and excellent railway links across the UK there is plenty of opportunity for adventure

We'd love you to join our organisation that is rated 'good' overall and 'outstanding' for caring by the Care Quality Commission. Our staff agree, with 82% of people in our recent staff survey telling us that they recognise that care for patients is our top priority.
Other key staff survey results include:

• 70% highlighting flexible working opportunities as a key point for satisfaction at work
• 79% reporting feeling able to make suggestions to improve the work within their team
• 77% identifying the opportunities to show initiative in their roles

Detailed job description and main responsibilities
To be responsible for the development of management of effective filing systems, including appointment booking, complex diary management and robust filing systems, adhering to the Trust's policies of file management.

• Provide a first point of contact for all face to face and telephone enquiries from a broad spectrum of people. This includes taking complex and sensitive telephone calls, listening and guiding callers through a satisfactory response and knowing when to seek appropriate clinician advice. This often involves contact with service users, their carers and advocates and relatives.
• To provide excellent administrative and secretarial support, using appropriate software packages (this may include audio typing/speed writing/shorthand), working to strict timescales and to a very high standard of accuracy, following correct Trust presentation standards, using appropriate Trust templates. Documents include meeting minutes and agendas, clinical reports and clinical correspondence.

Person specification
Qualifications
Essential criteria

• NVQ 3 in Business & Administration or evidence of equivalent practical experience
• RSA 3 or equivalent experience and evidence of further practical experience
• Good standard of secondary education; GCSE at Grade C or above

Knowledge/Experience
Essential criteria

• Extensive knowledge of a full range of secretarial procedures
• Understanding of medical terminology
• Previous experience in a similar role

Sussex Partnership NHS FT is committed to supporting a diverse workforce that reflects our communities. Our workforce is currently under-represented from Black and Minority, Ethnic and disabled communities and we would welcome applications from these communities.
We regret that we are unable to advise candidates if they have not been shortlisted. If you have not heard from us within three weeks of the closing date please assume that you have been unsuccessful on this occasion.
In the event of an excessive number of applicants the Trust reserves the right to close this vacancy earlier than indicated.
Sussex Partnership NHS Foundation Trust takes its responsibilities for the safeguarding and protection of children and young people and vulnerable adults very seriously and expects this of all its employees and bank workers. The Trust works with adult and children's social care to ensure that the integrated service has systems in place to equip staff and bank workers with the knowledge and skills to recognize abuse, and take action to safeguard and protect vulnerable adults and children and young people. It is expected that all staff and bank workers familiarise themselves with the appropriate structures and policies and with the Sussex child protection and safeguarding procedures and the Sussex multi-agency policy and procedures for safeguarding vulnerable adults and undertake the relevant essential training and further training appropriate to their role.
Successful candidates are normally offered salaries at the bottom of the relevant salary range. However, where previous or equivalent NHS experience in a similar role can be demonstrated and evidenced, this may be taken into consideration when setting the starting salary.
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.