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SalaryYou will guide, monitor, and provide the leadership necessary to ensure their team of Customer Service and Customer Success Executives are successful in meeting our customer service, pricing, billing, deal entry, and debt standards while helping to deliver our overall Operational strategy.
How will I spend my time in this role?
- Manage any issues relating to the team, provide leadership, development and motivation and complete objectives and appraisals;
- Provide allocation of customers and operational responsibilities within the team and help manage imbalance in workload;
- Ensure any issues preventing timely and accurate statements are addressed or escalated on a timely basis;
- Manage and monitor upcoming customer renewals, price requests and pricing actions, to ensure that Sales teams are aware of, and address, renewals in a timely manner, also ensuring that there are no backlogs in the sales process;
- Be the main point of escalation for your team;
- Support the Generation Operations Manager as a representative for the wider team on development of projects and initiatives;
- Attend customer meetings with Business Development Managers (where required) to support from a Generation Operations, both for existing and potential customers;
- Support the customer service executives with debt management activities to ensure associated debt is collected in line with payment terms;
- Close liason with finance to ensure correct month end reporting from a Smart Generation billing and customer services perspective;
- Ensure that the team accurately sets up the required data sets for customer contracts into Salesforce (the CRM system), Zenbi (pricing system), Allegro (ETRM) & SBS (billing system) and all other manual pricing and billing tools;
- Manage System & Process enhancements that minimize and continuously reduce the risk of manual process from an operations perspective;
- Manage the development of products, deals and services at the operational level;
- Supporting internal and external audits for Generation.
What skills/experience do I need to be considered?
- Track record of Team Leadership or showing leadership potential through performance in a team role;
- Track record in developing and managing strong cross-business relationships;
- Experience of successfully dealing with or managing change;
- Able to manage additional projects/responsibilities outside of the normal job scope as and when required.
What else do we offer?
- The opportunity to work from anywhere in the world for up to 30 days a year;
- A genuine commitment to smarter working – we recognise your work/life balance matters;
- Paid time off to volunteer in your community;
- Excellent benefits package including private medical insurance/dental cover and 10% non-contributory pension from month three;
Check out all our benefits here
What does hybrid working mean to us?
Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required.
What happens next?
Once we receive your CV it will be reviewed by a human– no bots here!
The average process once we receive your application takes around 2-3 weeks with typically 2 stages of video interviews using Teams – however this can change depending on the role (we may invite you to see us face to face or just need 1 video interview).
If you need any support you can see who to contact in our Recruitment Team on the advert – any questions please just let us know.
Get to know us better....
The future of energy is digitised, decarbonised and localised. At Smartest Energy, we need revolutionary thinkers to help our customers make the most of this new landscape, thinking differently to find smart solutions to complex problems.
Formed in 2001, we’re an agile business driven by entrepreneurial thinking. As a subsidiary of the Marubeni Corporation, we also have strong investment and infrastructure behind us. We have three offices in the UK, one in the US and another in Australia. Further expansion is planned for 2024 and beyond which means global career opportunities for you, with plenty of potential to explore new markets.
When you join our Team, you will have the opportunity to contribute and make an impact every single day.
Diversity
Celebrating our inclusive and diverse culture is core to what we do. We value everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.
We know that for our business to thrive we need diverse talent with a range of backgrounds, skills and capabilities in each of the countries in which we operate. We view diversity as one of the key enablers that helps our business to grow.
Check out all our current open positions
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