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SalaryWe are seeking a Team Leader to manage our home conveyancing panel team in Manchester. Salary £28,000
You will be managing a home conveyancing panel team and responsible for supporting the management of a panel of law firms, ensuring that they are delivering service to the required standards, resolving any queries/escalations from branches and firms giving our introducers the confidence to increase volumes of conveyancing instructions.
Key roles and responsibilities of a Team Leader
- Line management of a small dynamic panel team
- Liaising with Estate Agents, Financial Services, clients and panel firms regarding property transactions.
- Dealing with escalations and complaints regarding panel firms, both current and previous transactions.
- Distributing work to panel firms and ensuring systems and reporting are managed in a timely manner.
- Review and monitor performance and NPS for escalation.
- Maintaining a good working relationship with the panel firms and try to assist in building these between the firms and other parties.
Experience you have that will set you up for success
- You will have team supervision experience.
- A knowledge of the Conveyancing process will be beneficial.
- You will have thrived and enjoyed working in fast paced, high performing, customer centric environments.
- You can identify and solve problems and have a can do approach.
- You will know the importance of speaking and collaborating with key stakeholders across the business.
- You will be able to work under pressure and manage conflicting priorities.
- You will thrive on delivering excellence in everything you do.
Benefits of being a Team Leader
- Competitive salary package and potential for Hybrid working.
- Employee discount on property services such as Estate Agency, Mortgage Services, Conveyancing and Surveying.
- Perks at Work – Discounts on products and services inc electrical and travel.
- Access to our Employee Assist Programme – 24 hours, 7 days per week.
- Nuffield Gym discount - 20% on memberships at Nuffield Health & Fitness clubs across the UK.
Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
S&C00186
