Team Leader

We are looking for an engaging & friendly multiskilled Team Leader - Retail Store to join on our team, helping support our team to deliver exceptional customer service.

Duties:

• Provide exceptional customer service to all shoppers
• Assist customers in finding products and making purchasing decisions
• Maintain a clean and organized sales floor
• Process transactions accurately and efficiently
• Stock shelves and merchandise displays
• Answer customer inquiries and resolve any issues or complaints
• Collaborate with team members to achieve sales goals
• Replenishing stock to ensure this is kept at optimum levels
• establish work schedules and manage team to increase productivity
• liaises with managers to resolve operational problems;

Requirements:

• Previous experience in retail sales is preferred
• Knowledge of Afghani Grocery/South Asian Food products is essential
• Strong selling skills with the ability to upsell and cross-sell products
• Excellent organizational skills to maintain a tidy sales floor and merchandise displays
• Supervising skills to oversee the work of junior staff members
• Time management skills to prioritize tasks and meet deadlines
• Ability to manage multiple customers simultaneously while providing personalized service
• Team management skills to collaborate effectively with colleagues
• Administrative skills to handle paperwork, inventory management, and cash handling accurately
• Bilingual proficiency is preferred i.e, Hindi/Urdu and Afghani language.
• Knowledge of retail management systems and point-of-sale software is beneficial
• Professional phone etiquette for answering customer inquiries or taking orders over the phone

Job Types: Full-time, Permanent

Pay: £28,000.00-£32,000.00 per year

Benefits:

• Discounted or free food
• Free parking
• UK visa sponsorship

Supplemental pay types:

• Bonus scheme
• Performance bonus

Work Location: In person