Team Manager

You will manage a team of Defined Benefits pension Claims Administrators who are responsible for maintaining scheme data and administering all aspects of the retirements journey processing, including complex manual calculations, from quotation to settlement in an efficient, effective and empathetic manner. Ensuring excellent customer outcomes are achieved at every step.

What you'll be doing:

• Ensuring the team is providing an efficient defined benefits pensions claims service to individual scheme members and their representatives and intermediaries, by ensuring the work is allocated and completed in an accurate and timely fashion, and in line with the EG guidelines.

• Managing and developing the risk controls, business processes and detailed documentation for all aspects of the retirement claims process to ensure that we meet the regulatory obligations and maintain the integrity of Client Services, PRT.

• Managing, motivating and developing employees at all levels, in a manner that is consistent with the company's policies and procedures including the Partnership Agreement, to maximise the performance of the area.

• Managing the oversight of checking individual defined benefits pensions quotations, potentially including manual calculations and ensuring that documents/letters and statements are correct and that L&G is protected from any additional payments or cost above those for which the Society is liable. Where necessary to oversee the amendment of appropriate computer systems to meet the demands of non-standard schemes.

• Acting as technical expert for all Defined Benefits pensions retirement administration teams, acting as the focal point for queries and having responsibility for interpreting and keeping up to date with current pensions legislation and HMRC practice.

• Ensuring that all processes are created and followed to allow a full audit trail throughout the lifecycle of customer queries. This will help to ensure that best practice is being maintained across the team.

• Analysing feedback from all sources to ensure that customers’ reasonable expectations of performance and service are met and where failings are identified, provide information to relevant areas to enable changes to be made.

• Ensuring Treating customer fairly principles are applied in the day to day running of the team. Paying special attention to potential customer vulnerabilities and ensure that team members work toward the VC strategies.

With strong leadership skills, you will have successfully managed a team of up to 8 members and be confident in helping them to reach their career goals.

Highly customer focused and able to maintain and improve relationships with both internal and external customers, you’ll have a good understanding of the Financial Services marketplace.

You’ll also have a strong understanding of the risks to your team, PRT and the business and actively take steps to reduce these risks.

You won’t need any formal qualifications, but we’ll support you to gain CII, CF1 and FA2 qualification passes within the first 2 years of the role. We’ll also support you to gain Overseer status through training and competence sign off within the same timeframe.

Ideally, you’ll have knowledge of the following legislation and remains compliant:

• Data Protection Act
• Money Laundering
• Complaints
• Treating Customers Fairly
• Breach guidelines

Benefits

When you commit to Legal & General, we’ll commit to you too. That means we’ll recognise and reward your hard work, your performance and your contribution.

If you join us, you’ll get access to some great benefits, including private medical insurance, at least 25 days holiday (excluding bank holidays), a generous pension scheme, life assurance, and Income Protection. You can participate in our electric car scheme, which offers employees the option to hire a brand new electric car through tax efficient salary sacrifice. We’re also proud to offer competitive family leave.

You’ll have the opportunity to participate in our annual, performance-related bonus plan and valuable share schemes. And then there are the many discounts we offer that you can take advantage of – both for our own products and at a range of high street stores and online offerings.

About the business area:

Securing pensions over the long term can be a challenge for many businesses. Our ambition at Legal & General Retirement Institutional (LGRI) is to help companies and pension scheme trustees honour their defined benefit pension promises to their employees. We’re helping companies settle their pension liabilities so they can focus on growing their businesses, as well as helping to support their members’ financial security in retirement. And we’re investing for the long term to back our pension promises. In the last 30 years we’ve written more UK business than any other insurer, and we currently look after more than half a million pension policyholders. We're the UK’s longest-serving active bulk annuity provider, and a market-leading, multi-award winning business.

The brand with the brolly is choosing today to change tomorrow.

Since 1836, we’ve grown to become one of the world's largest asset managers, homebuilders, pension providers and insurance brands.

We’re all here to improve the lives of our customers, build a better society for the long term, and create value for our shareholders - helping to shape a better future for society and the planet.

We need people who share our ambitions, agility and entrepreneurial spirit to help us do it.

At L&G, you’ll find a balance that helps you be your best. Empowered by hybrid working, we’re supported by technology and workplaces that enable us to work effectively wherever we are. We come together in offices to collaborate and connect, and use time at home for individual, focused activities. And, when we achieve great things, we celebrate our success and reward strong performance.

Today, there’s over 10,000 of us, working towards our mission, with plenty of opportunities to grow your career as we grow L&G. Will you join us?

Great minds don’t have to think alike, so we welcome voices from all backgrounds. Bringing together people with different life experiences helps us build empathy with our customers and drive innovation.

We don’t just talk about it, we actively promote diversity and equitable opportunities for all. That means our employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability or protected veteran status. In fact, we embrace every dimension of diversity to reflect the customers and communities we serve.

We think it’s important to create an inclusive environment where we can all belong, contribute and drive progress, where you can develop and grow, and be empowered. We want you to use your voice to help us build a better tomorrow.

We all work differently, and have different needs, which is why. we’re always open to discussing flexible working arrangements. Likewise, we’re committed to finding reasonable accommodations for candidates with specific needs during our recruiting process.

So whoever you are, wherever you are, whatever your story, we'd love to hear from you.