Address
Form of work
SalaryTechnical Analyst
Up to £52,000
Hybrid working in Liverpool (2 days per week in office)
Our client, a top 45 UK law firm, is seeking a highly skilled Technical Analyst to join their Information System team based in Liverpool. As an award-winning law firm, our client provides exceptional services to their clients and creating a supportive and thriving culture for their people.
Our Information Systems team is made up of many teams that work together to support our information systems and infrastructure. The teams include: development; operations; project services; and support.
As a Technical Analyst you will work as part of a small team overseeing all production technology. The role is responsible for the delivery of day-to-day technology maintenance and changes to ensure that all systems remain operating with respect to performance, security, and functionality. The post holders have a deep technical understanding of our infrastructure and systems and will be the primary resource for the resolution of major incidents and problems.
As the role is varied, we are looking for you to have a flexible approach to the work you do and be able to adapt to different tasks. We also require you to have:
- Take the lead in the management of major incidents, ensuring effective communication, analysis, troubleshooting, and diagnosis are in place, working towards speedy resolution or the application of a workaround.
- Maintain the organisation security position by the application of agreed processes and the constant monitoring, control, and configuration of security products to enable a balance of business need and security is maintained.
- Monitor the integrity of existing systems and services.
- Work alongside the Technical Implementation Manager and IS Support Manager to undertake small projects relating to existing systems and services.
- Apply problem management techniques including root-cause-analysis towards the resolution of problems.
- Contribute to the development and implementation of the best practices within the IS support team and contribute to the development of the IT knowledgebase by documenting fixes and workarounds to a consistently high-quality and meeting defined standards.
- Mentor any staff seconded from the service desk to enhance their skills and look to provide learning opportunities.
- Assist in IT and business projects as and when required.
- Use internal and external resources to stay Up to date with the latest technologies and offer suggestions for continual improvement.
This list is not intended to be exhaustive, and you will be expected to perform other duties and have other responsibilities that fall within the wider remit of the role.
Responsibilities of Technical Analyst role
- Technical competence in a range of Networking, VMWare, and Microsoft products
- Any experience of Legal Services products is an advantage.
- Good working knowledge of ITIL disciplines
- Managing 3rd parties and 3rd party delivered services.
- Excellent customer facing/customer service skills.
If you meet the above criteria and are excited about the opportunity to contribute to a thriving law firm, we encourage you to submit your application. Our client offers a competitive salary, hybrid working arrangements, and excellent opportunities for professional growth and development.
KEYWOPRDS:
Networks / Switches / ITIL / Legal Services / VMWare / VM Ware / Windows Server / PEN Test / Azure / Tenable.io / Tenable / FortiNet Firewalls / Forti Net / Office365 / O365 / Office 365 / Rapid7 / Scripting / Group Policy / Service Desk / LANs / Networks / Switches / ITIL / Legal Services / VMWare / VM Ware / Windows Server / PEN Test / Azure / Tenable.io / Tenable / FortiNet Firewalls / Forti Net / Office365 / O365 / Office 365 / Rapid7 / Scripting / Group Policy / Service Desk / LANs / Networks / Switches / ITIL / Legal Services / VMWare / VM Ware / Windows Server / PEN Test / Azure / Tenable.io / Tenable / FortiNet Firewalls / Forti Net / Office365 / O365 / Office 365 / Rapid7 / Scripting / Group Policy / Service Desk / LANs / Networks / Switches / ITIL / Legal Services / VMWare / VM Ware / Windows Server / PEN Test / Azure / Tenable.io / Tenable / FortiNet Firewalls / Forti Net / Office365 / O365 / Office 365 / Rapid7 / Scripting / Group Policy / Service Desk / LANs / Networks / Switches / ITIL / Legal Services / VMWare / VM Ware / Windows Server / PEN Test / Azure / Tenable.io / Tenable / FortiNet Firewalls / Forti Net / Office365 / O365 / Office 365 / Rapid7 / Scripting / Group Policy / Service Desk / LANs / Networks / Switches / ITIL / Legal Services / VMWare / VM Ware / Windows Server / PEN Test / Azure / Tenable.io / Tenable / FortiNet Firewalls / Forti Net / Office365 / O365 / Office 365 / Rapid7 / Scripting / Group Policy / Service Desk / LANs / Networks / Switches / ITIL / Legal Services / VMWare / VM Ware / Windows Server / PEN Test / Azure / Tenable.io / Tenable / FortiNet Firewalls / Forti Net / Office365 / O365 / Office 365 / Rapid7 / Scripting / Group Policy / Service Desk / LANs /
To apply, please send your resume and a cover letter outlining your suitability for the role to (url removed). We look forward to receiving your application.
Adecco is a disability-confident employer. It is important to us that we run an inclusive recruitment process to support candidates with any disabilities and encourage applicants of all backgrounds and perspectives to apply. Adecco is committed to building an inclusive, supportive environment for you to explore the next steps in your career.
