Address
What success looks like in this role:
Become part of our "Winning Culture"! An international and varied field of work with worldwide opportunities awaits you! We always strive for the optimum for our first-class customers from a wide range of industries!
Corporate Social Responsibility and DEI (Diversity, Equity, and Inclusion) standards are especially important to us and go far beyond the usual! Associate Impact Groups are formed voluntarily to further develop and support our DEI standards internally.
Our Unisys University is available to you according to your individual needs. An MBA sponsorship program is also available! Our goal is to help you realize your individual potential!
International work opportunities abroad for all employees
"Wellbeing & Employee Assistance Program": Your (mental) health is important to us and is treated confidentially by a neutral party!
Solid qualification-, performance- & competence-based remuneration model, attractive pension scheme and various allowances
Bonus/referral/incentive/recognition programs - we want you to feel appreciated at Unisys!
This role involves playing an integral part of dealing with technical issues for customers, as well as architecting and implementing solutions
- Strives for high levels of client satisfaction for the products/solutions supported.
- Capable of addressing questions regarding the installation, configuration and customization of the supported product sometimes with reference to others.
- Responds to simple problems in a timely and accurate manner.
- Develops good skill level of expertise on products and solutions being supported.
- May research and resolve higher level support (SA4) issues as required with supervision.
• May work on billable engagements • Has awareness of new services available
- Escalates product issues to a more senior Analyst of the Group when unable to resolve them with available tools and skills.
- Attempts to reproduce reported problems.
- Documents resolutions to reported problems.
- Has awareness of applicable work products and activities.
- Identifies product and documentation deficiencies.
- The incumbent may produce the following artifacts:
- Support Requests (Contacts)
- Trouble Reports (ClearQuest Defects, UCFs). Excellent problem solving and attention to detail as a fundamental requirement.
You will be successful in this role if you have:
- Requires a Bachelor’s degree (Ideally Computer Science or similar/technical)
- Develops competence by performing structured work assignments
- Uses existing procedures to solve routine or standard problems
- Receives instruction, guidance and direction from others
What do we offer?
- Pension
- Life Assurance
- Private Medical
- Option for private dental
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Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.
eeoNotice For U.S. Applicants: Unisys is an Equal Opportunity Employer – Minorities/Females/ Veterans/Individuals with Disabilities/ Sexual Orientation/Gender Identity
