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Technical Consultant

Up to £45,000

Are you an engineer with at least 24 months of recent IT support/ Linux experience?

Our well-established client are looking for a Technical Consultant to join their fast-growing team.
The candidate will be required to work on the Helpdesk as well as working on specific projects and tasks defined with you by the Management Team

Responsibilities:

• Act as escalation for the Technical Support team or Sales team for incidents that cannot be resolved.
• Interpreting client's requirements, identifying and addressing design parameters and engineering problems and ensuring solutions are implemented.
  
• Working with project managers to manage the lifecycle of the project
• Taking responsibility for individual projects as necessary
• Developing and maintaining procedures for any work to be carried out
• Schedule and monitor program activity to achieve an “on-time” result including follow-up with external suppliers to ensure timely response to action items.
• Ensure SLA's are achieved and client expectations are met (or exceeded).
  
• Ensure quality and profitable services are performed to agreed SLA's
• To ensure that systems, processes and methodologies as specified are followed to ensure effective monitoring, control and support of service delivery.
  
• To assist in provision of reports for the business as necessary
• To attend Client Service Review Meetings as required
• To help develop and facilitate workshops and training courses
• To attend training sessions
• To enhance skills as required by passing exams as required by the business
• When necessary assist with the setup and configuration of devices

General Skills & Experience:

• Demonstrable track record in delivering technological environments.
  Highly analytical in problem solving with the ability to apply original and innovative thinking
• Display and apply knowledge of technologies including: Microsoft, Infrastructure Networks, Azure server virtualisation, Linux and an awareness and understanding of additional software programmes and technologies relevant to technical infrastructure environments.
  
• Minimum of 2 years' or more experience in the field.

Technical Skills:

• Thorough knowledge of managing teams and personnel
• Knowledge of installing, configuring and administrating Microsoft desktops/Server operating systems and Debian Linux
• A high level of oral and written communication skills in order to communicate effectively with senior managers, colleagues and other stakeholders
• Ability to research subjects, with a commitment to provide continuous improvement
• To work under pressure and think clearly in challenging situations in a logical manner

To be flexible in approach and be comfortable with a fluid organisational structure that requires both team work and self-sufficiency as necessary, with the ability to work under minimal supervision

If you are interested please contact me ASAP for more information on soniab@justit.co.uk