Technical Coordinator - Disrepair

Title:                                  Technical Coordinator - Disrepair
Contract type:                  Full Time, Permanent, 35 hours
Persona:                           Agile (20 – 40% office based)
Location:                          West Ham Lane Stratford or Sale, Greater Manchester
Salary:                              £31,920 - £34,000 per annum or National salary £28,000 per annum

Closing date for completed applications:  28th March 2024 at 11pm

Interviews to be held on: 8th April

L&Q is seeking a Technical Coordinator to join the Trust’s Disrepair Team to work closely alongside the existing Disrepair Surveyors and other coordinators. You will be a key member of the team helping to manage the Trust’s Disrepair caseload.

You will assist in the management of disrepair cases, acting as the liaison between the Disrepair Surveyors and the Trust’s legal representatives.  The work will be varied and will include coordinating works with the appropriate contractors, tracking progress and ensuring they are concluded in a timely manner. 

You will be responsible for ensuring good communication and excellent record keeping.  You must possess excellent administration skills and the ability to organise, plan, report and prioritise effectively. 

Basic knowledge of the Disrepair Protocol and an understanding of maintenance within social housing would be desirable but not essential as upskilling will be provided.  You should be able to communicate with a range of internal departments and external contractors and assist the Disrepair team in the day-to-day management of the disrepair cases.

To be considered for this position, candidates should be able to demonstrate:

o   Strong administration and organisational skills

o   Ability to work as part of a team and on your own initiative

o   The ability to quickly understand a range of IT systems

o   Excellent customer focus, communication and customer service skills

o   Ability to communicate with and influence a variety of stakeholders

o    Ability to use the full suite of MS Office packages.

If you believe you have the qualities we are after and are interested in working for an organisation that can really make a difference to people’s lives, then please apply without delay.
                            
Our commitments

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success. 

In addition to our support and training, the successful candidate will have access to our full suite of benefits including 26 days holiday rising to 31 days with length of service, excellent Pension scheme, an employee assistance programme and non-contributory life assurance. 

We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you’re interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen. 

For the fifth year in a row, we have been recognised as one of the UK’s Best Workplaces for Women in the super large category.  

We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. 

We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility. 

L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 100,000 homes, primarily across London and the South East. 

As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy.  

Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.