Technical Manager

Job title: Technical Manager
Location: Field-based with travel to clients in the UK and possibly abroad.
Hours of work: Monday - Friday: 8.30 am - 5.00 pm (with occasional work outside of these hours)

Objectives of position To provide food safety and health & safety consultancy services to Food Alert clients. This includes auditing, advising, training and supporting them to help meet legislative, 3rd party certification and good practice requirements. To develop a detailed knowledge of production facilities and assist with client and team queries in this specialised area.

Reporting to Director - Technical Services/Supply Chain Assurance Director

Working relationships: Managing Director, Client Services, Operations Director, Client Services Directors/Managers, Senior Consultants, Consultants, Director, Technical Services, Technical, Planning and Client Support teams, Technical Team

Key duties and responsibilities

* To carry out food hygiene and quality compliance audits at predominantly higher-risk clients' premises including Central Production Units (CPU), businesses aiming to achieve SALSA and BRC certification. To produce reports for the clients based on these audits and inspections.
* To provide technical support to a variety of clients, providing them with advice and guidance that allows them to meet technical criteria and legal compliance.
* To provide detailed advice and guidance and produce food safety, quality and HACCP documentation on a consultancy basis for suppliers/manufacturers.
* To conduct consultancy work relating to client preparation for local authority approval, SALSA and BRC certification including HACCP creation, allergen risk assessment and procedure writing. Such work will include the delivery of gap analysis assessments.
* To carry out supplier audits for food manufacturers to the relevant client audit template.
* To work closely with the Supply Chain Assurance Director, ensuring that all departmental services are developed and delivered to a high standard.
* To adopt the role of Account Manager for various clients - mainly individual Central Production Units (CPUs) and manufacturing facilities.
* To mentor Food Alert consultants (full-time and associate as necessary), ensuring that they are delivering services to clients in line with Client Briefs and Food Alert protocols. To provide support and development advice and guidance as necessary.
* To undertake food safety (and on occasion, health and safety) investigatory visits at client premises and produce detailed reports which may in time be used as a due diligence defence.
* To carry out client-specific training, including coaching on the use of the Food Alert online compliance tool (Alert65).
* To respond to specific instructions/requests from the Technical & Operations Directors.
* To attend team meetings and consultants' meetings.
* To attend and on occasion deliver internal technical training (CPD) sessions.
* To manage emails to ensure queries/requests (internal and external) are replied to in a reasonable time.

Person Specification

* Core skills and attributes

* Relevant food safety and health & safety knowledge, 10 years experience in the food sector and higher-level qualification (for example BSc Environmental Health or equivalent food safety qualification).
* HACCP Level 3 minimum and experience in HACCP writing.
* Lead assessor Level 4.
* To have a strong knowledge of the manufacturing sector with experience of auditing high and low-risk facilities such as baked goods, confectionery, chilled RTE food, cooked meat/ fish production etc.
* Understand the requirements of BRCGS standards, SALSA and other GFSI standards.
* Excellent organisational skills and the ability to manage own time effectively.
* Strong interpersonal skills and the ability to build long-lasting relationships.
* Ability to provide a constructive approach with clients and forge a professional and valued relationship.
* IT skills including MS Office, CRM, auditing software, Alert 65.
* Conscientious and able to apply a consistent standard and approach.

Attitude
* Positive, can-do attitude.
* Enjoys a challenge and working in a fast-paced environment.

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